A Day in Broward County

As a regional service provider, Broward County provides an array of services and programs to its 1.8 million residents. Whether you live in one of Broward County 's 31 municipalities or reside in one of the County's scattered unincorporated neighborhoods, the services provided by the nine-member Board of County Commissioners touch your life in some way. During any given day, Broward County agencies are working to improve the quality of life for its residents and visitors:

• Fort Lauderdale-Hollywood International Airport
• Animal Care & Regulation
• Broward Addiction Recovery Center Division (BARC)
• Building Code Services Division
• Children’s Services
• Consumer Protection
• Convention & Visitors Bureau
• Cultural
• Development Management
• Elderly & Veterans Services
• Energy Management and Building Automation
• Environmental Protection
• Equal Opportunity
• Extension Education
• Family Success
• Fleet Services
• Health Care Services
• Highway and Bridge Maintenance Division
• Highway Construction and Engineering Services Division
• Homeless
• Human Services Department Administration
• Human Services Department/Program Development & Research
• Housing & Community Development Division
• Libraries
• Medical Examiner
• Parks & Recreation
• Program Development and Research
• Port Everglades
• Revenue Collections
• Traffic Engineering Division
• Transportation Planning
• Waste and Recycling Services
• Water and Wastewater Services

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A Day at Animal Care & Regulation

• 340 animals are sheltered and cared for at two County-run shelters
• 482 animal licenses are issued
• Officers respond to an average of 61 calls for assistance with animal concerns.

A Day at Broward Addiction Recovery Center Division (BARC)

• 298 clients provided substance abuse inpatient and outpatient services at Broward County facilities

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A Day at Building Code Services Division

• 7 citizen complaints are received daily
• 4 unlicensed contractors pay citations or meet with investigators
• 4 permits for code violations are issued
• 31 contractor applicants are processed
• 7 license information requests are received
• 53 elevator inspections are performed
• 269 building plan reviews performed
• 551 building inspections conducted

A Day at Children’s Services

• 490 children provided behavioral health and special needs services through contractual arrangements
• 40 counseling sessions performed for victims of sexual assault
• 300 telephone calls answered at the Sexual Assault Treatment Center
• 75 to 150 people screened for employment in child care facilities/homes
• 26 to 40 child care centers monitored for compliance to standards

A Day at Consumer Protection

Regulatory Section

• 40 Auto repair or Auto Body shop inspections are conducted
• 75 taxicabs and limousines are inspected
• 6 customer service representatives serve approximately 45 customers a day, processing licenses, registrations, and permit applications.
• Between 10 and 15 customers daily apply for a Chauffeur’s Registration.

Consumer Protection Section

• 10 written complaints received
• 147 phone calls to/from the public
• 107 consumer complaint files worked on by Consumer Relations analysts and the section supervisor
• 11 email inquires from the public answered

A Day at the Convention & Visitors Bureau

• 29,722 daily visitors in Broward County
• 23,058 hotel rooms occupied nightly
• $24,122,090 daily visitor expenditures
• 121,000 employees in Broward's hospitality industry

A Day of Culture

• 38 cultural events conducted each day

A Day at Development Management

• More than 30 sets of development project construction plans are reviewed for compliance with Broward County’s environmental regulations
• More than $85,000 is collected from development applicants to help fund the cost of infrastructure and amenities for Broward County residents

A Day at Elderly & Veterans Services

• 892 elders provided case management, in home support services, housing, behavioral health and veteran services.
• Approximately 150 veterans and their dependents are assisted daily

A Day at Energy Management and Building Automation

• More than $13,000 saved due to energy efficient practices
• More than 345,000 lbs of CO2 (greenhouse gas) reduced due to energy efficient practices
• More than 2,250 miles driven using an alternative fuel or advanced technology
• More than 140 gallons of gasoline are not burned due to the use of alternative fuel and advanced technology vehicles

A Day at Environmental Protection

• 5 environmental complaints are answered
• 45 environmental compliance inspections are performed
• 11 sites are sampled to monitor environmental quality
• 625,000 gallons of water are saved through implementation of NatureScape initiatives

A Day at Equal Opportunity

Civil Rights Division

• 7 to 10 walk-ins assisted
• 7 to 8 investigative cases closed
• 9 to 10 charges/complaints filed
• 10 to 12 status inquiries request received
• 80-100 telephone calls received

80-100 telephone calls received

Internal Investigations and Oversight Division

• 25 information and referral/inquiries received and routed
• 11 internal technical assistance requests responded to and processed
• 8 intake complaints processed
• 40 to 50 telephone calls received, including status inquiries
• 2 to 3 new hire Health Information Privacy Act Administration (HIPAA) training requests

Small Business Development Division

• 5 to 10 walk-in clients served
• 5 to 6 online and paper applications processed
• 8 Certificates processed
• 8 to 10 compliance reviews, contract amendments/modifications, closeout memos
• 20 to 30 requests for quotes approved
• 15 to 20 client requests handled (research, document collection, approvals)
• 10 to 12 goal reviews conducted
• 40 phone calls received by Compliance Section
• 80 electronic responses regarding small business qualifications and availability received
• 30 to 35 phone calls regarding Minority/Women/Small Business and Disadvantaged Business Enterprise certifications
• 1 to 2 on-site certification visits conducted
• 1 to 2 in attendance at workshops/conferences

A Day at Extension Education

• 30 walk in clients (plant and specimen analysis)
• 100 telephone Inquiries
• 210 email responses
• 135 educational instructions conducted
• 2 requests for information on child passenger safety (CPS) seat checks
• 4 field visits by extension volunteers conducted
• 60 residents use auditorium during evening

A Day at Family Success

• 439 callers provided with information and referral for community services
• 160 clients provided case management and emergency assistance services at the four Family Success Centers
  

A Day at Fleet Services

• 4,615 gallons of fuel dispensed
• 46,153 miles driven in County cars

A Day at Fort Lauderdale-Hollywood International Airport

• 695 commercial flights arrive/depart*
• 189 private plane flights arrive/depart*
• 62,142 passengers arrive/depart*
• 1,000-1,200 taxi cabs pick up fares with peaks of 1,500
• 11,000 workers making the airport run
• 29,000 airport restaurant meals served
• 4,100 cups of coffee sold
• 500,000 gallons of jet fuel consumed
• 8,000-9,000 cars in parking facilities (holiday peaks of 12,000)
• 448 tons of airfreight and mail pass through facility
• 2,296 runway and taxiway lights illuminated
• Broward County Aviation Department shuttle buses transport approximately 17,000 to the Rental Car Center and remote parking areas.

*Based on 2007 data

A Day at Health Care Services

• 115 people received community mental health services
• 184 people received services through the primary care clinics
• 66 people used our prescription drug discount card and saved an average of 17% over retail price
• 660 clients received HIV/AIDS services
  

A Day at Highway and Bridge Maintenance Division

• 9 citizen complaints responded to
• 50 sidewalk assessments completed
• 15 acres of medians and shoulders cleaned and mowed
• 85 storm drains cleaned
• 23 lane miles of streets swept
• 4.5 cubic yards of trash cleared
• 7 county-owned lots cleaned and mowed
• 9 trees trimmed
• 90 drawbridge openings and closings
• 1.5 tons of asphalt placed for pothole and pavement failures
• 1.5 drainage boxes built and drainage pipe installed
• 38 responses by Mosquito Control Section to citizen requests
• 285 acres treated by Mosquito Control Section for ground larviciding

A Day at Highway Construction and Engineering Services Division

• 4 inspectors drive 100+ miles per day.
• 150+ inspections performed on active permits
• 5 permits per month issued for utilities and miscellaneous construction

A Day of Homeless Services

• 1,200 homeless clients provided shelter, case management, life skills training, treatment and medical care, housing placement, job skill training, counseling and referrals

A Day at Human Services Department Administration

• 3 commission requests regarding constituent needs received daily
• 40 staff trained in emergency preparedness for their respective emergency support functions
• 15 staff and providers trained on the Client Services Management system

A Day at Human Services Department/Program Development & Research

• 8 human services contracts reviewed for contractual, fiscal and performance compliance

A Day at Housing & Community Development Division

• 60 calls and 50 emails are received daily for technical assistance by subgrantees regarding Community Development Block Grant Program (CDBG) and the Disaster Relief Initiative Program (DRI) contracts
• 2 contract payrolls are processed daily, per federal requirements
• 1 contract progress report is processed daily
• 5 First Time Homebuyer Program inquiries/applicants assisted
• 1 State Housing Initiative Partnership (SHIP) rehabilitation inspection conducted daily
• 10 SHIP general inquiry telephone calls received
• 5 SHIP intake screenings conducted daily
• 2 SHIP loan payoffs or subordination requests handled daily
• 6 SHIP loan satisfactions processed daily
• 6 SHIP appointments scheduled daily
• 5 SHIP mortgages researched daily prior to recording
• 8 email inquiries processed daily, referred by Call Center
• 3 consumer inquiries/complaints handled daily
• 25 CDBG rehabilitation clients assisted daily
• 12 CDBG inspections performed daily
• 75 incoming calls to assist clients handled daily

A Day at Libraries

• 27,966 people utilize a library
• 25,989 items are checked out
• 1,937 people attend a library program
• 8,192 use a library computer
• 7,839 reference questions are answered

A Day at Medical Examiner

• 9 cases investigated by the Medical Examiner’s Office
• 24 approved death certificates issued
• 4 autopsies completed
• 1,323 toxicology tests complete

A Day at Parks & Recreation

• More than 10,000 people utilize parks daily, depending on special events, weather and availability of aquatics facilities
• Gross revenues on busiest day: July 4th - $52,950

A Day at Program Development and Research

• The state announces an award of $991,369 for a grant application coordinated by the Division
• 10 human services contracts reviewed for contractual, fiscal and performance compliance
• A capacity-building training event serves 35 staff from community agencies
• Site visits are conducted at 4 contracted agency locations in the community

A Day at Port Everglades

• On average, 15,462 South Floridians’ jobs are directly related to the port, which contributes to an additional 14,262 indirect jobs
• 2 petroleum tanker ships visit port daily
• 1,500 petroleum trucks arrive/depart the port daily
• 14.2 million gallons of petroleum move through the port daily
• 8,874 cruise passengers per day move through the port (numbers increase on weekends and seasonally—on December 23, 2006, a record 46,000 passengers moved through the port)
• 6 container ships arrive/depart port daily
• 1,350 container hauls are recorded daily
• 10,432 average feet of dock space needed by ships from all categories daily

A Day at Revenue Collections

• 2,368 current tax bills validated
• $10,079,020 in tax revenues collected
• 319 business tax receipts renewed and/or issued
• 123 delinquent property tax payments processed
• 113 telephone inquiries answered pertaining to tax deeds and tax certificates
• 65 bankruptcies researched
• 71 county bank accounts reconciled each month
• 3,452 auto tags renewed
• 988 on-line registrations renewed
• 475 specialty license plates sold/renewed
• 399 telephone inquiries answered pertaining to Auto Tags and Titles
• 10,672 Auto Tag related transactions processed
• 500 tax refunds processed each week
• $172,500 collected in tourist development taxes
• $326,000 interest earned on county portfolio
• 66 personal property tax payments processed
• 126 phone inquiries for delinquent personal property taxes
• $8,200 in delinquent personal property taxes collected

A Day at Traffic Engineering Division

• 107 traffic signs are installed or repaired
• 78 traffic signs are fabricated
• 650 raised pavement markers (RPM's) are installed
• 1,350 signalized intersections go through 5.8 million signal timing changes
• 2,848 miles of striping provide guidance to motorists on County and City roads   
• 880 school flashers turn on and off twice
• 25 signal timing changes are requested by motorists
• 25 traffic count studies are completed
• 128,000 vehicles travel through the intersection of Pines Blvd. and Flamingo Road
• 319,000 vehicles travel on I-95, south of Sunrise Blvd.
• 2 (two) intersections will be under construction to be signalized, at a cost of $250,000 each

A Day at Transportation Planning

• Transportation Planning estimates 7,303,956 auto trips taken each day and 2,013,842 work trips are taken
  

A Day at Waste and Recycling Services

• 9 pounds of garbage created by each Broward County resident
• 9 million pounds of garbage incinerated by two waste-to-energy plants
• 2,400 MWH of electricity generated by incinerated garbage provides power to approximately 75,000 homes each day
• 1.25 million pounds of ash from incinerated garbage is landfilled
• 4 million pounds of material recycled
• 319 acres of wetlands maintained as a natural water filtration system and serve as a home to wild birds, animals and fish

A Day at Water and Wastewater Services

• 23.4 MGD gallons of water treated
• 76 MGD gallons of wastewater treated
• 298 preventative maintenance work orders completed
• 41 repairs completed
• 115 laboratory samples collected and analyzed
• 50 septage truck loads received
• 300 customer phone calls answered
• 250 customer visits
• 2,700 payments processed
• 2,750 water meters read
• 2,750 retail bills mailed
• 30 customer accounts opened or closed
• 150 service work orders completed