A Day in Broward County
As a regional service provider, Broward County provides an array of services and programs to its 1.8 million residents. Whether you live in one of Broward County 's 31 municipalities or reside in one of the County's scattered unincorporated neighborhoods, the services provided by the nine-member Board of County Commissioners touch your life in some way. During any given day, Broward County agencies are working to improve the quality of life for its residents and visitors:
- Animal Care & Regulation
- Broward Addiction Recovery Center (BARC)
- Broward County Transit
- Children’s Services
- Convention & Visitors Bureau
- Cultural
- Development and Environmental Regulation
- Economic Development, Office Of
- Elderly & Veterans Services
- Energy Management and Building Automation
- Environmental Protection
- Equal Opportunity
- Extension Education
- Family Success
- Facilities Maintenance
- Fleet Services
- Fort Lauderdale-Hollywood International Airport
- Health Care Services
- Highway and Bridge Maintenance
- Highway Construction and Engineering Services
- Homeless Services
- Human Services Administration
- Human Services Program Development, Research & Evaluation
- Housing Finance & Community Development
- Libraries
- Medical Examiner
- Parks & Recreation
- Permitting, Licensing and Consumer Protection
- Port Everglades
- Revenue Collection
- Traffic Engineering
- Waste and Recycling Services
- Water and Wastewater Services
A Day at Animal Care & Regulation
- 340 animals are sheltered and cared for at two County-run shelters
- 482 animal licenses are issued
- Officers respond to an average of 61 calls for assistance with animal concerns.
A Day at Broward Addiction Recovery Center (BARC)
- 44 people provided detoxification services at Broward Addiction Recovery Center
- 81 people provided residential substance abuse treatment
- 50 people provided education about substance abuse in the family intervention program
- 196 people provided out-patient substance abuse treatment
- 19 people assessed for substance abuse disorders
A Day at Broward County Transit
With a combination of Local Fixed-Route, Community Bus, and Paratransit (TOPS) service, Broward County Transit (BCT) has a service area of 410 square miles. In that 410 square miles, per day:
- there are 538 vehicles in service at peak
- vehicles are in service 5,885 hours
- vehicles travel 82,738 miles
- BCT provides 135,700 average number of trips
- BCT collects $57,409 on average in cash fares
Children’s- 112 children provided behavioral health and special needs services through contractual arrangements
- 25 counseling sessions performed for victims of sexual assault
- 430 telephone calls answered at the Sexual Assault Treatment Center
- 45 to 125 people screened for employment in child care facilities/homes
- 22 to 30 child care centers monitored for compliance to standards
A Day at the Convention & Visitors Bureau
- 30,694 daily visitors in Broward County
- 23,701 hotel rooms occupied nightly
- $24,585,894 daily visitor expenditures
- 121,250 employees in Broward's hospitality industry
A Day of Culture- More than 101 cultural events presented everyday in Broward County
- Cultural Division’s Web site receives more than 3,000 page views per day
- Volunteers provide seven hours of service to the Cultural Information Center valued at $126 savings to the County, serving a minimum of 14 patrons daily and disseminating more than 50 publications daily
A Day at Development and Environmental Regulation
- More than 20 sets of development project construction plans reviewed for compliance with Broward County's environmental regulations
- More than $44,000 collected from development applicants to help fund the cost of infrastructure and amenities for Broward County residents
A Day at the Office of Economic Development
- 1,683 existing jobs are retained at a cost of $687.26 per job
- 472 new value-added jobs are created at a cost of $2,450.55 per job
- $136.8 million in new capital investment is added to the local economy
- $2.7 million in new tax revenue is generated in Broward County
A Day at 
Elderly & Veterans Services
- 653 elders are provided with case management, in-home and community-based care
- 136 older adults are given mental health and substance abuse support services
- 150 veterans and/or their dependents are assisted
A Day at Energy Management and Building Automation
- More than $13,000 saved due to energy efficient practices
- More than 345,000 lbs of CO2 (greenhouse gas) reduced due to energy efficient practices
- More than 2,250 miles driven using an alternative fuel or advanced technology
- More than 140 gallons of gasoline are not burned due to the use of alternative fuel and advanced technology vehicles
A Day at 
Environmental Protection
- 5 environmental complaints are answered
- 36 environmental compliance inspections are performed
- 4 sites are sampled to monitor environmental quality
- 11 environmental violations are found
- 1,381,459 gallons of water are saved through implementation of NatureScape initiatives
EqualCivil Rights Division
- 10-12 walk-ins assisted
- 9 - 10 investigative cases closed
- 10-12 charges/complaints filed
- 10- 15 status inquiries request received
- 100-120 telephone calls received
Internal Investigations and Oversight Division
- 30 information and referral/inquiries received and routed
- 15-20 internal technical assistance requests responded to and processed
- 10 intake complaints processed
- 40 to 50 telephone calls received, including status inquiries
- 2 to 3 new hire Health Information Privacy Act Administration (HIPAA) training requests
Small Business Development Division
- 5 to 10 walk-in clients served
- 10 to 12 online and paper applications processed
- 10 Certificates processed
- 10 to 15 compliance reviews, contract amendments/modifications, closeout memos, sheltered market reviews, SMP language reviews
- 20 to 25 client requests handled (research, document collection, approvals)
- 7 to 8 goal reviews conducted
- 35-50 phone calls received by Compliance Section
- 15-20 electronic responses regarding small business qualifications and availability received
- 60 phone calls regarding Community Disadvantaged Business Enterprise, Small Business Enterprise, and Disadvantaged Business Enterprise certifications
- 6 on-site certification visits conducted every Thursday
- 5-8 SBDD workshops/conferences, pre-bid selection negotiation meetings with SBDD staff in attendance
A Day at Extension- 76 walk in clients (plant and specimen analysis)
- 157 telephone Inquiries
- 296 email responses
- 135 educational instructions conducted
- 6 requests for information on child passenger safety (CPS) seat checks
- 1.5 field visits by extension volunteers conducted
- 40 residents use auditorium during evening
Family- 508 callers provided with information and referral for community services
- 226 clients provided case management and emergency assistance services at the four Family Success Centers
A Day at Facilities Maintenance
- More than $12,000 saved due to energy-efficient practices
- More than 136,000 pounds of carbon dioxide (greenhouse gas) reduced due to energy efficient practices
- 4,615 gallons of fuel dispensed
- 46,153 miles driven in County cars
A Day at Fort Lauderdale-Hollywood International Airport
- 678 commercial flights arrive/depart
- 131 private plane flights arrive/depart
- 1,000-1,200 taxi cabs pick up fares with peaks of 1,500
- 11,000 workers making the airport run
- 20,000 airport restaurant meals served
- 7,000 cups of coffee sold
- 500,000 gallons of jet fuel consumed
- 8,000-9,000 cars in parking facilities (holiday peaks of 12,000)
- 358 tons of airfreight and mail pass through facility
- 2,446 runway and taxiway lights illuminated
- Broward County Aviation Department shuttle buses transport approximately 10,500 to the Rental Car Center and remote parking areas
- 67 people receive community mental health services
- 1,065 people have medical appointments and receive services through the primary care clinics
- 74 people use our prescription drug discount card and save approximately $2,071 over retail price
- 645 clients receive HIV/AIDS services
A Day at Highway and Bridge Maintenance
- 6 citizen complaints responded to
- 2 sidewalk assessments completed
- 15 acres of medians and shoulders cleaned and mowed
- 25 storm drains cleaned
- 23 lane miles of streets swept
- 5 cubic yards of trash cleared
- 7 county-owned lots mowed
- 8 trees trimmed
- 84 drawbridge openings and closings
- 19 square yards of asphalt placed for pothole and pavement failures
- 1.5 drainage boxes built
- 1 drainage pipe installed
- 40 responses by Mosquito Control Section to citizen requests
- 1,171 acres treated by Mosquito Control Section for ground larviciding and adulticiding
A Day at Highway Construction and Engineering Services
- 4 inspectors drive 100+ miles per day.
- 150+ inspections performed on active permits
- 5 permits per month issued for utilities and miscellaneous construction
Homeless- 1,200 homeless clients provided shelter, case management, life skills training, treatment and medical care, housing placement, job skill training, counseling and referrals
A Day at Housing Finance & Community Development
- 5 CDBG intake screenings conducted daily
- 15 CDBG construction projects coordinated daily
- 2 HOME inspections performed daily
- 2 vendor pay requests processed daily
- 75 incoming calls to assist clients handled daily
- 56 incoming calls handled daily for foreclosure assistance
- 7 general information calls on the Neighborhood Stabilization Program (NSP)
- 18 general information calls on the Purchase Assistance Program
- 3 homeless housing assistance referrals
- 2 Housing and Urban Development (HUD) referrals
- 5 Call Center referrals
- 12 other housing related calls
A Day at 
Human Services Administration
- 3 commission requests regarding constituent needs received
- 40 staff trained in emergency preparedness for their respective emergency support functions
- 15 staff and providers trained on the Client Services Management system
A Day at Human Services Program Development, Research & Evaluation
- 8 human services contracts reviewed for contractual, fiscal and performance compliance
- Approximately 1,000 transactions are logged daily on the Client Services Management System
- The Federal government announces an award of $9.24 million for a grant application coordinated by the Division
- Research conducted to identify new human services funding opportunities and human services performance measures that may generate effective and efficient outcomes for consumers
- A capacity-building training event on agency disaster planning is conducted for 35 staff from community agencies
- Site visits are conducted at five contracted agencies to review contractual, fiscal, and performance compliance
- Comprehensive evaluation reports are generated for seven human services contracted agencies
- Comparative analyses of workloads with other jurisdictions are conducted
- A Broward high school provided assistance in identifying possible funding sources to help college bound students
- A local non-profit organization provided editing assistance for a funding proposal submitted to the federal government to fund gang reduction programs
- Five phone calls received regarding grant opportunities or training
A Day at 
Housing
Finance & Community Development Division
- 60 calls and 50 emails are received daily for technical assistance by subgrantees regarding Community Development Block Grant Program (CDBG) and the Disaster Relief Initiative Program (DRI) contracts
- 2 contract billings are processed daily
- 1 monitoring site visit or project monitoring report preparation
- 1 contract progress report is processed daily
- 5 First Time Homebuyer Program inquiries/applicants assisted
- 35 Home Purchase Assistance Program inquiries
- 1 State Housing Initiative Partnership (SHIP) rehabilitation inspection conducted daily
- 64 SHIP general inquiry telephone calls received
- 7 SHIP intake screenings conducted daily
- 2 SHIP loan payoffs or subordination requests handled daily
- 4 SHIP loan satisfactions processed daily
- 4 SHIP appointments scheduled daily
- 16 SHIP mortgages researched daily prior to recording
- 8 email inquiries processed daily, referred by Call Center
- 3 consumer inquiries/complaints handled daily
- 25 CDBG rehabilitation clients assisted daily
- 25 CDBG general inquiriy telephone calls received daily
- 12 CDBG inspections performed daily
Libraries- 29,265 people utilize a library
- 28,409 items are checked out
- 1,942 people attend a library program
- 8,881 use a library computer
- 9,012 reference questions are answered
A Day at Medical Examiner- 9 investigations of deaths reported to the Medical Examiner's Office
- 9 investigations of questionable requests for cremation
- 24 approved death certificates issued
- 4-7 autopsies completed
- 1,998 toxicology tests completed
Parks- More than 10,000 people utilize parks daily, depending on special events, weather and availability of aquatics facilities
- Gross revenues on busiest day: Mother's Day, May 10 - $82,670
A Day at Permitting, Licensing and Consumer Protection
- 7 resident complaints handled
- 4 unlicensed contractors pay citations or meet with investigators
- 4 permits issued to resolve building or zoning code violations
- 53 elevator inspections performed
- 269 building plan reviews performed
- 551 building inspections conducted
- 40 Auto Repair or Auto Body shop inspections conducted
- 75 taxicabs and limousines inspected
- 90 applications for permits, licenses, and registrations are processed
- 10 written complaints from consumers received and processed
- 155 phone calls to/from the public are logged
- 107 consumer complaint files worked on
- 11 email inquiries from the public answered
A Day at Port- On average, 11,620 South Floridians’ jobs are directly related to the port, which contributes to an additional 17,636 indirect and induced jobs
- 2 petroleum tanker ships visit port daily
- 1,500 petroleum trucks arrive/depart the port daily
- 13 million gallons of petroleum move through the port daily
- 8,843 cruise passengers per day move through the port (numbers increase on weekends and seasonally—on January 3, 2009, a record 49,234 passengers moved through the port)
- 6 container ships arrive/depart port daily
- 18,040 tons of general cargo are hauled daily
- 10,432 average feet of dock space needed by ships from all categories daily
- 989 current tax bills validated
- $8,534,064 in tax revenues collected
- 223 business tax receipts renewed and/or issued
- 286 delinquent property tax payments processed
- 102 telephone inquiries answered pertaining to tax deeds and tax certificates
- 81 bankruptcies researched
- 71 county bank accounts reconciled each month
- 3,542 auto tags renewed
- 1,672 on-line registrations renewed
- 502 specialty license plates sold/renewed
- 381 telephone inquiries answered pertaining to Auto Tags and Titles
- 9,400 Auto Tag related transactions processed
- 500 tax refunds processed each week
- $178,332 collected in tourist development taxes
- $265,000 interest earned on county portfolio
- 85 personal property tax payments processed
- 150 phone inquiries for delinquent personal property taxes
- $48,630 in delinquent personal property taxes collected
- 107 traffic signs are installed or repaired
- 102 traffic signs are fabricated
- 650 raised pavement markers (RPM's) are installed
- 1,360 signalized intersections go through 5.8 million signal timing changes
- 19,000 feet of striping installed on County and City roads
- 895 school flashers are activated for at least 30 minutes twice a day each school day
- 25 signal timing changes are requested by motorists
- 21 traffic counts are completed
- 16 traffic studies or investigations are completed
- 128,000 vehicles travel through the intersection of Pines Blvd. and Flamingo Road
- 319,000 vehicles travel on I-95, south of Sunrise Blvd.
- 5 intersections will be under construction to be signalized, or upgraded to structural mast-arms, at a cost of $250,000 each
A Day at Waste and Recycling Services
- 9 pounds of garbage created by each Broward County resident
- 9 million pounds of garbage incinerated by two waste-to-energy plants
- 2,400 MWH of electricity generated by incinerated garbage provides power to approximately 75,000 homes each day
- 1.25 million pounds of ash from incinerated garbage is landfilled
- 2,314 tons of material recycled
- 319 acres of wetlands maintained as a natural water filtration system and serve as a home to wild birds, animals and fish
A Day at Water and Wastewater Services
- 20.9 MGD gallons of water treated
- 72.5 MGD gallons of wastewater treated
- 298 preventative maintenance work orders completed
- 41 repairs completed
- 115 laboratory samples collected and analyzed
- 50 septage truck loads received
- 400 customer phone calls answered
- 330 customer visits
- 2,300 payments processed
- 2,850 water meters read
- 2,800 retail bills mailed
- 30 customer accounts opened or closed
- 200 service work orders completed
Updated June 2009