| Action |
Performance Measure |
Baseline |
Target |
Date |
Third Qtr FY 2006 |
Projected Cost |
| Objective 1: Provide the necessary information infrastructure to enhance County service delivery. |
Implement a County-owned fiber optic network.
|
% of Fiber Optic Network Completed |
0 |
100% |
9/30/11 |
0
|
$38,000,000
Estimated Total (Phase 1) $2,850,000 9/30/06 |
Implement outdoor wireless hotspot in
downtown Fort Lauderdale. |
# of Hotspots |
1
(Airport) |
2
(Airport
and Downtown) |
11/15/05 |
Completed
|
Resources Allocated |
Average # of Users
Per Month |
27,350 |
45,000 |
11/15/06 |
Completed
|
Resources Allocated |
| Implement wireless Internet access in Broward County Libraries |
% of Libraries with Wireless Internet
Access |
0 |
100% |
9/30/06 |
17%
|
$150,000 |
| Develop a plan to identify County services that are candidates for online delivery, and strategies for implementation. |
% of Plan Completed |
0 |
100% |
9/30/06 |
90%
|
Resources Allocated |
| Continue to develop applications and databases to increase County services available electronically. |
# of County Services Available Electronically |
38 |
50 |
9/30/06 |
Completed
|
Resources Allocated |
| Implement a single Internet gateway for government services (Portal). |
% of Portal Completed |
5% |
100% |
11/30/06 |
15%
|
Resources Allocated |
| Provide a means for each agency to update their web content in a consistent manner, and ensure information is current. |
% Implemen-tation of Team Site Content Management System |
10% |
100% |
12/31/06 |
75%
|
Resources Allocated |
Web-enable the Project Management
Information System (PMIS) for construction management projects and incorporate Minority and Women-Owned Business Enterprise (MWBE) performance module. |
% Completed
(MWBE Module) |
0 |
100% |
9/30/06 |
95%
|
Resources Allocated |
% Completed
(Web-Enabling) |
0 |
100% |
9/30/07 |
90%
|
Resources Allocated |
| Objective 2: Provide programs and services that meet or exceed customers' expectations. |
| Develop a policy for Board consideration to reduce the overall volume of paper used by County agencies. |
Policy
Adopted by Commission |
0 |
1 policy |
1/31/06 |
|
Resources Allocated |
| Implement a citizen survey and establish a baseline customer satisfaction measure. |
% of Citizen Survey Completed |
0 |
100% |
9/30/06 |
100%
|
Resources Allocated |
| Acquire Customer Relationship Management System, and implement Call Center pilot. |
% of Call Center Pilot Implemented |
0 |
100% |
9/30/06 |
0
(RLI Reissued)
|
Resources Allocated |
| Create online repository (BC-Net Page) with information on existing customer service programs and resources for County agency use. |
% of Repository Completed |
0 |
100% |
9/30/06 |
100%
|
Resources Allocated |
| Complete Agency relocations and open the Permit Center at Government Center West (GCW). |
# of Permitting Agencies Co-Located at GCW |
1 (Environ-mental Protection Department) |
4 |
9/30/06 |
0
|
Resources Allocated |
| Expand Galt Ocean Mile Library |
% of Expansion Completed |
0 |
100% |
9/30/06 |
10%
|
$520,000 |
| Implement a common data system for all four permitting agencies. |
# of Agencies Using Common
Data System |
1 |
4 |
9/30/07 |
2
|
Resources Allocated |
| Implement Permit Partner, an online guide allowing customers to view County permitting requirements and processes for single family home development. |
% of Permit Partner Implemented |
0 |
100% |
9/30/07 |
0
|
Resources Allocated |
| Analyze the feasibility of providing after-hours telephone access to most frequently requested Call Center services. |
% of Frequently Requested Services Addressed |
0 |
100% |
9/30/07 |
|
TBD |
| Implement computerized tracking system allowing patrons to retrieve information and reserve Parks facilities online. |
% of System Completed |
0 |
100% |
9/30/07 |
0
|
Resources Allocated |
| % of Customers Using System |
0 |
75% |
9/30/08 |
0
|
Resources Allocated |
| Place kiosks in certain parks with information on natural habitat. |
# of Kiosks |
3 |
9 |
9/30/07 |
3
|
Resources Allocated |
| # of Users |
0 |
TBD |
9/30/07 |
0
|
Resources Allocated |
| Utilize handheld communications technology to increase the efficiency of existing Animal Care staff and eliminate backlog in processing warnings and citations. |
Annual Hours of Duplicate Data Entry |
1,188 |
0 |
9/30/07 |
0
|
$143,600 Capital |
| Implement Mass Transit “Smart Card” program allowing patrons to purchase one pass for transit within tri-county area. |
# of Smart Cards Sold |
TBD |
Partial implemen-tation by 9/30/07 |
9/30/09 |
0
|
$4,500,000 Capital OGA |
