About 911

What is 911

911 is the nationwide phone number that can be used in an emergency to save a life, stop a crime or report a fire.

In 1967, President Lyndon Johnson's Commission on Law Enforcement and Administration of Justice issued a report recommending that all police departments have a single number that should eventually be used nationwide. On February 16, 1968, the first 911 call was placed by Alabama Speaker of the House Rankin Fite. In 1973, The Federal Communications Commission (FCC) recommended that 911 be implemented nationwide. Over the next few years, communities across the nation began implementing their own 911 systems, including Broward County.

A Regional Approach to 911

Over the years, as Broward County continued to grow, the need for a consolidated approach to local 911 became apparent, and effective October 1, 2014, the Broward County Commission, following years of planning and consultation with municipality stakeholders and first responder partners,  launched a new Regional 911 system, as originally mandated by the voters in 2002. 

Broward County, through the Office of Regional Communications and Technology, maintains governance and oversight of the Regional 911 system, to ensure transparency and accountability of service delivery. Broward County contracts with the Broward Sheriff’s Office to operate the system, under performance expectations that meet or exceed national standards.

With the regionalization, eight Public Safety Answering Points (PSAPs) were consolidated into three, located in Coconut Creek, Pembroke Pines and Sunrise. Each PSAP is staffed 24/7 with trained 911 dispatchers, who operate under common call taking and dispatch protocols, and common technology platforms.

Twenty-nine of Broward County’s 31 municipalities participate in Regional 911. City of Plantation and City of Coral Springs operate their own PSAPs.