How 911 Works

Currently when you call 911, the call is routed through a dedicated network to the appropriate Public Safety Answering Point (PSAP) closest to your location. There are three PSAPs in Broward County, located in Coconut Creek, Pembroke Pines and Sunrise.

A trained 911 dispatcher will come on the line and ask questions to determine the type of emergency and the appropriate level of response.

If you make your call from a land line, your phone number and address are automatically displayed on the dispatcher’s computer screen. If you make your call from a cell phone, your phone number and approximate location is automatically displayed. In either case, the 911 dispatcher will ask you to verify location information.

If you report a 911 emergency from a cell phone, please provide the dispatcher with as much location information as possible, including city name, street names, direction you are traveling (i.e., north or south) and nearby landmarks (i.e., a shopping center or restaurant), so emergency responders can locate and provide assistance more effectively.

Note: Twenty-nine of Broward County’s 31 municipalities participate in Regional 911. City of Plantation and City of Coral Springs operate their own PSAPs. If you call 911 from either Plantation or Coral Springs, your call will be forwarded to that city’s PSAP for response.