Most cell phones have the ability to provide a location when calling 911, but not the exact address. Because of this, it is very important that you know your location and can relay the address, street names and/or landmarks to the 911 dispatcher.

  • When you call 911, your phone number and general location will be available to the 911 dispatcher. The dispatcher will ask you to verify this information.
  • Old cell phones without service can still call 911 as long as they have some battery power.  These non-account phones will not be able to send a call back number to the 911 dispatcher, but your general location will be available to the dispatcher.
  • Text messaging 911 will not work. The current system is designed for voice communications only.
  • Don’t give your old cell phone to a child to use as a toy. Cell phones with no active service can still call 9-1-1 as long as they have some battery power. Remember, a phone is not a toy and calling 911 is no joke.
  • Keep your keypad locked when your phone is not in use. This will help eliminate accidental 911 phone calls.
  • Do not program 911 into your cell phone contacts.