Internet Phone (VoIP)

Voice over Internet Protocol, or VoIP, phone service allows you to make and receive calls using an Internet connection. You may not even realize that you no longer have landline phone service because many providers simply call it “home phone service.” It’s usually bundled with internet and cable service.

VoIP works differently when calling 911. Consider these critical factors regarding internet phones:

  • A VoIP phone location must be registered. Check with your service provider on how to register your address and to determine the level of emergency calling features available.
  • If your phone is not registered, 911 calls may not go to the correct 911 center. If the  
  • When the power is out, so is your phone. VoIP requires power. Even though VoIP phones have batteries, they will only last a few hours. If the power is out in the aftermath of a hurricane or other emergency, you may be without phone services for days or even weeks.
  • If you travel with your VoIP adapter, your 911 call could be routed to the wrong state or country if you don’t remember to update the address. Call from another phone, preferably a landline.
  • Be an informed consumer. When considering switching from traditional landline service to VoIP, be sure to read the fine print. Realize that the 911 service you have come to rely on may not work the same with this new phone service.