October 1, 2014 marks the beginning of a new era in Broward County’s Consolidated Dispatch System. Eight public safety answering points (PSAPs) and 29 cities have transitioned into three regional PSAPs, operating under common call taking and dispatch protocols, and common technology platforms. The new regional PSAPS are in Coconut Creek, Sunrise and Pembroke Pines.
The consolidation realizes the will of Broward County voters, who in 2002 approved a charter amendment calling for coordination between Broward County and municipalities to establish a countywide communications infrastructure for fire and emergency medical services, to enable closest unit response for life-threatening emergencies, and support for regional specialty teams.
As we move forward, collaboration with the contracted operator of the Broward County Consolidated Dispatch System, BSO Communications, and with the participating municipalities will continue in order to continuously improve and refine emergency response dispatch processes and ensure successful provision of rapid and direct access to public safety agencies for the county’s 1.85 million residents and 12 million annual visitors when calling 911.
New Non-Emergency Number
Now there is one number for Broward County residents to call if they need to reach non-emergency police or fire rescue services, because October 1, 2014 also marks the deployment of the new, Countywide (except for Plantation and Coral Springs) non-emergency number, 954-764-HELP (4357).