Regional 911

Broward County Consolidated Dispatch System

October 1, 2014 marks the beginning of a new era in Broward County’s Consolidated Dispatch System. Eight public safety answering points (PSAPs) and 29 cities have transitioned into three (3) regional PSAPs, operating under common call taking and dispatch protocols, and common technology platforms. This realizes the will of Broward County voters, who in 2002 approved a charter amendment calling for a countywide emergency dispatch system that would coordinate response for life-threatening emergencies, regardless of where in Broward County the call originates.

As we move forward, collaboration with the contracted operator of the Broward County Consolidated Dispatch System, BSO Communications, and with the participating Cities will continue in order to continuously improve and refine emergency response dispatch processes and ensure successful provision of rapid and direct access to public safety agencies for the county’s 1.85 million citizens and 12 million annual visitors when accessing “911”.

The new Regional Consolidated Public Safety Answering Points (PSAPs) are located in:
•         Broward County North Regional Consolidated PSAP: In the City of Coconut Creek
•         Broward County Central Regional Consolidated PSAP: In the City of Sunrise
•         Broward County South Regional Consolidated PSAP: In the City of Pembroke Pines

The locations were selected based on security considerations, technology infrastructure and facility features, including the ability to house personnel required to support a larger area of service.


New Non-Emergency Number
Now there is one number for Broward County residents to call if they need to reach non-emergency police or fire rescue services, because October 1, 2014 also marks the deployment of the new, Countywide (except for Plantation and Coral Springs) non-emergency number, 954-764-HELP (4357).

Project Background