Step 1

Data Collection and Existing Service Analysis: Review current County ridership and bus service:

• A detailed ridership count at every stop on every trip of every route in BCT’s service
• Conduct a Survey of Passengers to gather detailed information on ridership demographics, their travel needs, and how they use BCT
• Route by route evaluation of existing BCT service looking for what is working and what isn’t
• Analyze existing transit service quality (on-time performance and reliability)
• Gather information from key stakeholders on ways that BCT can do a better job service the public

Step 2

• Identify changes which will grow ridership and/or control operating costs, such as altering existing routes, adjusting bus frequency and service span to match demand, and reducing customer delay.

Step 3

• Look at current and future land use development, demographics, employment/school enrollments and their travel needs
• Identify population markets most likely to use different transit options
• Identify where growing congestion and higher densities present opportunities for transit

 Step 4

• Public discussion sessions will be held throughout the Broward County region
• COA website always available for public comment and suggestions

Step 5

• Build on what currently works well
• Match transit service type and level with each market
• Improve the customer experience
• Make services fast and direct
• Make services simple and easy to use
• Be more efficient in delivering transit service
• Make BCT part of more people’s daily travel experience