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Broward County Transit Paratransit Services Named Best Urban Service in the State of Florida
Broward County > Broward County Transit > News and Events > Broward County Transit Paratransit Services Named Best Urban Service in the State of Florida

Media Release

Broward County Transit (BCT) Paratransit Services was named the best urban service in the State of Florida by the Commission for the Transportation Disadvantaged. This award was presented at the 16th Annual Transportation Disadvantaged Training and Technology Conference held recently in Orlando.

Broward County’s Paratransit section provides service to more than 16,000 customers in Broward County on a yearly basis. The team’s commitment to safely serving their customers in the most efficient and cost–effective manner is what earned them this prestigious award. The winning team members, also pictured, were Deborah Byrnes, associate planner, Transportation Planning Division; Andrea Busada, manager, and Althia Ellis, community transit officer, both with Broward County Paratransit Services.

The mission of the Florida Commission for the Transportation Disadvantaged is to ensure the availability of efficient, cost–effective, and quality transportation services for transportation disadvantaged persons.

In addition, the County’s Paratransit Services was recently selected from among a competitive group of applicants to send a team to the Community Transportation Association of America’s (CTAA) 2008 Institute on Transportation Coordination, which will be held November 17–20, 2008 in Washington, D.C. The Institute for Transportation Coordination is an intensive, three-day training and planning forum created to enhance the capacity of communities to provide cost–effective and customer–focused transportation services by coordinating funding, information, services, and equipment. Broward County will be represented by:

  • Andrea Busada, Manager, Broward County Paratransit Services
  • Melanie Magill, Vice President of Operations, WorkForce One
  • Shirley Snipes, Planning Director, Aging & Disability Resource Center of Broward County
  • Denise Payne, Disabilities Advocate and Director, People’s Advocacy

For more information about Paratransit (TOPS), call customer service at 954–357–8400 or visit