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Accessibility Services
Broward County > Broward County Transit > Accessibility Services

Broward County Transit ( BCT) is committed to providing our residents and visitors with valued transportation services. Our services extend to customers with special needs due to age or disabilities. In accordance with the Americans with Disabilities Act (ADA), all BCT buses are wheelchair accessible and our bus operators provide assistance upon request. BCT is in the process of making all of our prioritized bus stops accessible over the next five years.

In addition to our fixed-route service, BCT provides Paratransit Services (TOPS) for persons with a physical, cognitive, emotional, visual or other disability which functionally prevents them from using our fixed-route service. To qualify, each applicant must go through an eligibility determination process. For information or an application, please call 954-357-6794.

BCT is committed to serve the needs of our riders and to ensure access to our information. We are increasing the amount of public information about our accessible services, including the names and locations of County staff responsible for addressing complaints. To that end, we are in the process of implementing accessibility guidelines provided by the U.S. Department of Justice for web design.

Public Comments 

Visit our comments page.

Contact Information for Broward County Transit Accessibility
BCT's ADA Specialist is responsible for the investigation and resolution of any complaints alleging BCT's failure to provide accessibility on our buses or transit facilities. In addition, BCT's ADA Specialist is responsible for coordinating the ADA public comment process for the location and priority of bus stops, sidewalks, and intersections that require improvements to provide wheelchair accessibility for the bus system.

BCT will work together with the County's Office of Intergovernmental Affairs and Professional StandardsADA Administrator in resolving any grievances concerning the ADA.

Should you have any questions or concerns regarding the accessibility of our buses or other transit facilities, please contact the BCT ADA Specialist by E-Mail at bctadacomments@broward.org or by phone at 954-357-8232 (954-357-TADA).

By mail:
BCT
Wanda Del Toro
ADA Specialist
1 N. University Dr., Suite 3100A
Plantation FL 33324

Phone:
954-357-8232 (954-357-T-ADA)
BCT TTY Access: 954-357-8302

Broward County's ADA Policy

Notice of Compliance with the ADA (28 CFR 25.106)

Broward County's ADA Grievance Procedure

Documents 

Many documents on our web pages are in HTML format, which are accessible to people who use screen reading software and to those with other vision or mobility impairments. Generally, we use Hypertext Markup Language (HTML) to create pages and documents that are accessible to those users.

Our website also contains many Adobe Acrobat PDF (Portable Document Format) files. We use this method when documents are not available in digital form, are too large or difficult to produce in HTML, or are publications where the format is critical to the usability of the document. Adobe Systems, Inc. is developing products designed to make PDF documents more accessible. Adobe's accessibility web pages describe their efforts.

Resources 

For additional information and resources regarding accessibility issues, please refer to the following resources:

The Access Board
800) 872-2253 (voice)
(800) 993-2822 (TTY)

ADA Home Page
(800) 514-0301 (voice)
(800) 514-0383 (TTY)

Section 508
Web Accessibility Initiative
Web Content Accessibility Guidelines
Broward County's ADA and HIPAA Site

 

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