Rider Information

Customer Service

954.357.8400 or for Hearing/Speech Impaired/TTY 357.8302.

Rider Info Hours

Customer Service Center Hours
Monday thru Friday: 7 a.m. to 7:45 p.m.
Saturday, Sunday and Holidays: 8:30 a.m. – 4:45 p.m

Monday thru Friday: 8 a.m. to 7 p.m.
Saturday and Sunday: Closed
Holidays: 9:30 a.m. to  4 p.m.

Terminal Hours

Northeast Transit Center
304 Dr. Martin Luther King, Jr. Blvd. at Dixie Highway, Pompano Beach
Monday and Wednesday:  6:30 a.m. to 2:30 p.m.
Friday:  11 a.m. to 7 p.m.
Central Terminal
101 NW 1 Avenue at Broward Blvd., Fort Lauderdale
Monday thru Friday: 6 a.m. to 8 p.m.
Saturday and Sunday:  9 a.m. to 4 p.m.
Customer Service Information
954.357.8400 or hearing-speech impaired/TTY 954.357.8302 (teletype machine required)

Call Rider Info/Customer Service For Information On:

  • Lost and found
  • Compliments or complaints
  • Special events information
  • Requests for schedules
  • Transpass sales locations

Planning Your Trip

Our friendly BCT Customer Service Center is ready to answer any questions you may have and help you customize your trip by planning the best routes possible. Here are some helpful tips to remember when you call our Customer Service Center. Have paper and pencil ready.

  • Tell the transit advisor:
  • Where you are (city, major intersection or address)
  • Where you would like to go (your destination)
  • What days of the week you want to travel
  • What time of day you will be traveling
Google Transit is a feature of Google Maps that provides public transportation trip planning as an alternative to driving. Enter your starting point and destination and your departure or arrival time, and receive up to three suggested trip plans, featuring maps, transfer instructions, and estimated arrival times.

Emergency Ride Home (ERH) Program

The Emergency Ride Home (ERH) Program, offered by the Florida Department of Transportation, provides free taxi service up to six times per year to registered commuters in Miami-Dade, Broward, Palm Beach, Martin and St. Lucie counties in the event of an unexpected emergency. This “commuter insurance” is offered 24 hours a day and seven days a week. The program is available to commuters who carpool, vanpool, take transit, bike or walk to work at least three days a week. Commuters can register online or by phone.

For more information, please contact South Florida Commuter Services at 1-800-234-RIDE (7433) or visit their website.