As a regional service provider, Broward County provides an array of services and programs to its 1.7 million residents. Whether you live in one of Broward County 's 31 municipalities or reside in one of the County's unincorporated neighborhoods, the services provided by the nine-member Board of County Commissioners touch your life in some way. On any given day, Broward County agencies are working to improve the quality of life for residents and visitors. We strive to provide excellent service to residents every day - "Our Best. Nothing Less."

 

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A Day at Animal Care & Adoption  

• 379 animals are sheltered and cared for at two County-run shelters
• 419 animal licenses are issued
• Officers respond to an average of 56 calls for assistance with animal concerns
• 3-4 animals are sent to rescue organizations
• 10-11 animals are sterilized (spayed/neutered)
• 6 animals are claimed by owners
• 58 citizens visit the adoption centers
• 12-13 animals are adopted daily
  

A Day at Broward Addiction Recovery Center (BARC)  

Admissions:

• 32 people requesting service
• 14 people have initial assessment for substances abuse disorders
• 14 people admitted
  

Triage:

• 16 clients triaged
• 7 clients admitted
• 2 clients referred to admissions
• 4 pregnancy tests administered
• 12 breathalyzer tests administered
• 34 clients receiving detoxification services
• 10 clients put on Call Back list
  

Detox:

• 3 clients received biopsychosocial assessment services
• 6 clients receiving Discharge Planning Sessions
• 20 clients receiving psycho-educational group services
  

Residential:

• 68 clients attend psycho-educational and medical education groups
• 13 clients receive HIV Education 
• 5 clients receive individual sessions
• 3 clients receive biopsychosocial evaluations
• 2 Family individual sessions
• 4 clients admitted
• 19 clients receiving Discharge Planning Sessions
• 10 drugs screens and breathalyzers
• 1 pregnant client went to the hospital to give birth
  

Outpatient:

Outpatient Services-BARC Mills Center

• 84 clients attend group therapy
• 12 clients attend individual sessions
• 7 intakes to outpatient
• 13 drug screens were completed

BARC-Non-Residential Day Treatment

• 46 clients attend group therapy
• 10 clients attend individual sessions
• 7 intakes to non-residential day
• 1 client attends a Treatment Plan Session
• 1 client receives biopsychosocial II Assessment
• 13 drug screens are completed
  

Nutritional Services:

• 338 meals and snacks served for detoxification and residential clients
  

Medical Records (All Units):

• 122 records processed
• 2 request for subpoenas/records/court orders processed
• 147 loose paper filed (i.e. client progress notes, treatment plans, biopsychosocial (clinical) assessments, etc.)    
  

A Day at Community Partnerships 

Childcare Licensing & Enforcement Section

• 45 to 125 people complete the criminal background screening required for employment in child care facilities/homes
• 22 to 30 child care centers monitored for compliance to standards
• 4 child care classrooms are assessed for quality standards
• 34 persons receive customer service/technical assistance
  

Children’s Services Section

• 112 children provided behavioral health and special needs services through contractual arrangements
• 71-133 children with special health care needs receive a comprehensive array of services through a model contracted Medical Home program
• 371 homeless families receive supportive child care as they transition to self-sufficiency
• 22 non-profit social service providers and 44 service programs receive technical assistance to ensure they are providing quality and accountable services
  

Health Care Services Section

• 37 people receive community mental health services and 426 receive mental health outreach services
• 3 clients were served by the County funded mental health mobile crisis team avoiding unnecessary hospitalizations
• 165 people receive medical services and treatment through the primary care clinics
• 36 people use our prescription drug discount for an average price savings of $12.90 over retail price
• 384 clients receive HIV/AIDS services
  

Homeless Initiative Partnerships Section

On any given day an estimated 3,000 persons (individuals and families) experiencing homelessness are provided emergency shelter, transitional housing, permanent supportive housing and/or are provided one or more of the following series either directly or through contracted services: information and referral outreach, shelter, case management, family reunification, life skills, training, substance abuse treatment and case management, domestic violence crisis shelter and services, medical care and respite, housing placement, job skills training, mental health counseling and other supportive services. An ever increasing percentage of these services are documented in the Homeless Management Information System (currently estimated to approximately 50%)

Nancy J. Cotterman Sexual Assault Treatment Center Section

• 450 telephone calls related to child abuse/sexual assault services answered at the Nancy J. Cotterman Sexual Assault Treatment Center
• 20 children receive initial face-to-face Child Protection Team services
• 35 counseling sessions provided to victims of sexual assault
• 25 crisis intervention services provided to victims of sexual assault/abuse
• 4 RAPE hotline calls are conducted with sexual assault victims
  

Training and Technical Assistance Partnership Program

• 15 local non-profit/faith based agencies receive training to build their capacity as an organization
• 2 local non-profit/faith-based agencies receive one-on-one technical assistance for targeted assistance
• 5 local non-profit/faith-based agencies receive specific researched funding opportunities
• 1 local non-profit/faith-based agency receives technical assistance in writing funding proposals   

A Day at the Convention & Visitors Bureau  

• 30,717 daily visitors in Broward County
• 23,714 hotel rooms occupied nightly
• $25 million daily visitor expenditures
• 131,000 employees in Broward's hospitality industry  

A Day of Culture   

• More than 250 cultural events presented everyday in Broward County
• Cultural Division’s Web Site receives more than 2,500 page views per day
• Volunteers provide 24 hours of service to the Cultural Information Center valued at $486 savings to the County 

A Day at Planning and Environmental Regulation   

• More than 23 sets of development project construction plans reviewed for compliance with Broward County's environmental regulations
• More than $58,400 collected from development applicants to help fund the cost of infrastructure and amenities for Broward County residents
  

A Day at the Office of Economic and Small Business Development

• Facilitate the retention of 13 existing jobs at a cost of $236 per job resulting in a minimum annual wage of $48,690 per job, for a direct economic impact of $632,970 and an indirect economic impact of $1,189,984.
• Facilitate nearly one new value-added job at a cost of approximately $3,326 per job resulting in a minimum annual wage of $48,690 per job, for a direct economic impact of $43,821 and an indirect economic impact of $82,383.
• Facilitate the addition of $313,646 in new capital investment to the local economy
• New tax revenue generated to local governing bodies totaled $6,586.
• Processe four certification applications for Broward County’s small business programs that represent the current pool of eligible small business firms. Broward County government awards a total of $300,402 per day to certified firms.
• Participate in five compliance efforts to ensure County, contractors and certified small businesses maintain compliance with applicable laws, regulations and procedures. These efforts have resulted in a small business participation of thirty-five percent of the total procurement by Broward County.
• Conduct two goal setting reviews daily resulting in 16 percent of the reviewed project having small business assigned participation.
• Conduct three agency small business workshops or conferences or events per week, often resulting in one per day during a given time period. 
       

A Day at Elderly & Veterans Services   

• 1,476 elders are provided with case management, in-home and community-based care
• 335 elders are provided with mental health and substance abuse case management and support services 
• 145 veterans and/or their dependents are assisted
• 144 elders are provided with consumer-directed care, housing assistance and intake services 
• 319 callers are provided with customer service and intake

A Day at Environmental Protection Programs  

• 4 environmental complaints are answered
• 40 environmental compliance inspections are performed
• 49 sites are sampled to monitor environmental quality
• 10 environmental violations are cited
• 18 environmental licenses/permits issued or renewed
• 433,987 gallons of water are saved through conservation initiatives
• 1 new landscape achieves NatureScape certification
• 67 individuals learn about water resource protection, conservation and management in Broward County   
  

A Day at Family Success/Community Action Agency   

• 660 customers provided with information and referral for community services
• 190 customers provided orientation, life skills, case management and emergency assistance services at the five Family Success Centers
• 408 customer applications received for the Low Income Home Energy Assistance Program (LIHEAP) 
  

A Day at Fort Lauderdale-Hollywood International Airport* 

• 622 commercial flights arrive/depart
• 109 private plane flights arrive/depart
• 1,000-1,200 taxi cabs pick up fares with peaks of 1,500
• 14,500 workers making the airport run
• 22,357 airport restaurant meals served
• 5,804 cups of coffee sold
• 7,845 fountain beverages served
• 580,000 gallons of jet fuel consumed
• 5,000-6,000 cars in parking facilities (holiday peaks of 13,000)
• 264 tons of airfreight and mail pass through facility
• 3,000+ runway and taxiway lights illuminated
• Broward County Aviation Department shuttle buses transport approximately 15,000 people to the Rental Car Center and remote parking areas

*Fort Lauderdale-Hollywood International Airport is a self-supporting enterprise agency, not funded by property tax dollars. 

A Day at Highway and Bridge Maintenance   

• 100 square yards of sidewalk repaired or replaced
• 200 square yards of asphalt placed 
• 30 lane miles of streets swept
• 20 cubic yards of trash cleared
• 34 catch basins inspected
• 13 storm drains cleaned 
• 15 trees trimmed
• 98 drawbridge openings and closings
• 34 mosquito inspections-surveillance traps set 
• 1,503 acres treated by Mosquito Control Section for ground larviciding and adulticiding

A Day at Highway Construction and Engineering Services  

• $65,000 worth of roadway improvements constructed
• 600 feet of roadway and drainage engineering plans reviewed as part of roadway construction projects
• Over 70 miles of County jurisdictional roadways patrolled for violations of County Minimum Standards for construction in public right of way
• 4 field surveys in ongoing development for roadway, drainage, ADA, bus shelters and other County improvements
• 4 survey maps in ongoing preparation depicting the results of field surveys completed
• $140,000 worth of developer required roadway improvements reviewed
• $14,000 worth of right-of-way dedicated as a result of plat review
• $45,000 worth of traffic way improvements scheduled as a result of plat review requirements
• $25,000 worth of park enhancements and improvements constructed
• 5 video detection cameras are installed and inspected throughout the County to improve traffic vehicle detection   

A Day at Housing Finance & Community Development   

• 5 Community Development Block Grant (CDBG) intake screenings conducted
• 15 CDBG construction projects coordinated
• 2 HOME inspections performed
• 3 vendor pay requests processed
• 40 incoming calls to assist clients
• 2 incoming calls for foreclosure assistance
• 2 general information calls on the Neighborhood Stabilization Program (NSP)
• 13 general information calls on the Purchase Assistance Program
• 6 homeless housing assistance referrals
• 4 Housing and Urban Development (HUD) referrals
• 12 other housing related calls 

A Day at Intergovernmental Affairs and Professional Standards

Professional Standards Section

• 5-6 information and referral/inquiries received and routed from employees, vendors, contractors and sometimes even the public
• 7-8 internal technical assistance requests responded to and processed, including Health Insurance Portability and Accountability Act (HIPAA) and related training requests
• 1-2 Americans with Disability Act (ADA) compliance field reviews
• 20-25 active internal investigations for Professional Standards, ADA, HIPAA and Equal Opportunity

Human Rights

• 4-6 customers from the public assisted with complaints of housing and discrimination
• 2-3 investigative cases closed
• 2-3 charges/complaints filed
• 8-10 status inquiries received
• 15-20 telephone calls received   

A Day at Libraries   

• 31,004 people utilize a library
• 34,907 items are checked out
• 1,803 people attend a library program
• 9,395 use a library computer
• 10,347 reference questions are answered 
• 24,542 electronic visitors to library websites  

A Day at the Medical Examiner's Office   

• 15 investigations of deaths reported to the Medical Examiner's Office
• 9 investigations of questionable requests for cremation
• 25 cremation permits issued
• 5-8 autopsies/external examinations completed
• 188 toxicology tests completed  

A Day at Parks & Recreation*  

• 15,970 people visit 18 regional and six neighborhood parks, four nature centers and 21 natural areas
• 2,500 players and spectators participate at athletic games
• 1,500 people walk, jog, and bike on trails
• 600 children are served through the After-School and Summer Recreation programs offered at our neighborhood parks
• 450 tennis players use our tennis courts and racquet centers
• 417 employees report to work at Broward County parks
• 369 people receive educational instruction from Extension Education
• 230 people use the Markham Park Target Range on weekdays and up to 425 on weekends
• 275 people stay overnight at one of our five campgrounds
• 230 people use the Markham Park Target Range on weekdays and up to 425 on weekends
• 200 dogs come to Barkham at Markham Park on weekdays and up to 400 visit on weekends
• 200 mountain bikers use the mountain bike trials on weekdays and 1,000 on weekends
• 200 people fish
• 200 volunteers work on projects at our parks, especially on the weekends
• 140 people are waited on by a Master Gardener in response to an e-mail or phone question about landscape or structural pests
• 75 people use the model airplane field on weekdays and 150 people on the weekend
• 71 youths gain leadership, citizenship, and life skills through hands-on teaching methods from 4-H
• 69 children receive water-safety instruction through SWIM Central
• 50 people play basketball
• 40 people ride on a BMX Bike Night
• 30 people take guided horseback rides on weekends
• 30 teams play in softball leagues
• 15 individuals participate in a Special Populations program
• 11 walk-in clients ask for plant and specimen analysis at Extension Education
• Eight teams play in football leagues
• Four Family Nutrition Program staff members are working to educate qualifying low-income, food stamp-eligible audiences of all ages on basic nutrition and food-safety principles
• One adult volunteer is educated on youth development principles through 4-H
• Five+ hours are spent by staff and volunteers removing invasive exotic plants from natural areas

*Based on daily averages

 A Day at Permitting, Licensing and Consumer Protection  

• 45 resident complaints handled
• 3-4 complaints received and investigated against licensed/unlicensed contractors
• 2-3 citations issued to licensed/unlicensed contractors
• 1 permit issued to resolve building or zoning code violations
• 79 elevator inspections performed
• 101 building plan reviews performed
• 151 building inspections conducted
• 18 Auto Repair or Auto Body shop inspections conducted
• 86 taxicabs and limousines inspected
• 32 applications for permits, licenses and registrations are processed
• 3-4 written complaints from consumers received and processed
• 226 phone calls to/from the public are logged
• 28 consumer complaint files worked on
• 4 email inquiries from the public answered  
  

A Day at Port Everglades*

• An average 10,000 South Floridians work daily at jobs at the Port, which then contributes to an additional 13,000 indirect and induced jobs in the surrounding area in South Florida
• On average 2 petroleum tanker ships visit the Port 
• 1,250 petroleum trucks arrive/depart the Port 
• 12.6 million gallons of petroleum move through the Port
• 10,800 cruise passengers per day move through the Port (numbers increase on weekends and seasonally) — a record 53,365 guests travelled through Port Everglades on March 20, 2010, the world record for a single day
• 5 container ships arrive/depart the Port 
• 14,300 tons of general cargo are hauled 
• 10,432 feet of dock space is the average length needed by ships from all categories  

*Port Everglades is a self-supporting enterprise agency, not funded by property tax dollars.
  
A Day at Records, Taxes and Treasury  

• 506 current tax bills validated
• $9,091,001 in tax revenues collected
• 205 business tax receipts renewed and/or issued
• 150 delinquent property tax payments processed
• 45 telephone inquiries answered regarding current property taxes
• 324 pieces of incoming mail processed
• 45 customer correspondence letters generated
• 30 telephone inquiries answered pertaining to tax deeds and certificates
• 73 County bank accounts reconciled each month
• 2,014 online vehicle/vessel registrations renewed
• 312 specialty license plates sold/renewed
• 369 telephone inquiries answered pertaining to auto tags and titles
• 9,244 Auto Tag related transactions processed
• 307 auto tag fast titles issued
• 174 tax refunds processed each week
• $170,232 collected in tourist development taxes
• $28,940,207.79 interest earned on county portfolio in Fiscal Year 2011
• 15 personal property tax payments processed
• 22 phone inquiries for delinquent personal property taxes
• $18,749 in delinquent personal property taxes collected
• 9,584 checks signed and issued each month
• $97,526 municipal portfolio service fees earned in fiscal year 2011
• $238,757,078 in debt service payments processed in fiscal year 2011
• 2773 documents were recorded in the Official Records
• 385 documents are eRecorded in the Official Records
• 6,469 pages scanned daily into the Official Records
• $59,475 collected in Recording Fees
• $200 collected in Copy fees provided by Recording Office
• $455 collected in Copy fees provided by Search and Copy Section
• $49,828 collected in documentary stamp taxes
• $1,145 checks submitted to the State for Passport Applications
• $239 collected in Passport service fees for Broward County
• 56 telephone calls related to the Recording Section
• 23 telephone calls related to the Search and Copy Section 

A Day at Traffic Engineering  

• 36 traffic signal checked and/or repaired
• 5.8 million traffic signals changed to ensure smooth and safe traffic operations
• 110 traffic signs installed or repaired
• 925 school flashers activated each school day 
• 95 traffic signs are fabricated
• 650 raised pavement markers installed
• 20,000 feet of striping installed on County and City roads   
• 13 traffic studies or investigations completed
• 130 requests received from contractors to locate underground traffic network utilities

A Day at Transportation 

Fleet Services

• 4,031 gallons of fuel dispensed
• 34,943 miles driven in County cars
   

Broward County Transit 

• Servicing a 410 square mile area, Broward County Transit (BCT) provides fixed route, community bus and paratransit services. On an average day:
• 512 vehicles in service at peak
• 5,221 daily hours of service
• 75,108 miles travelled
• 128,012 passenger trips
• 13,022 registered paratransit clients
• 2,756 calls answered by Customer Call Center 
  

A Day at Solid Waste and Recycling Services   

• 7 pounds of garbage created by each Broward County resident
• 3 million pounds of material recycled
• 9 million pounds of garbage incinerated by two waste-to-energy plants
• 2,400 MWH of electricity generated by incinerated garbage provides power to approximately 75,000 homes each day
• 1.25 million pounds of ash from incinerated garbage is landfilled
• 319 acres of wetlands maintained as a natural water filtration system to serve as a home to wild birds, animals and fish 

 
A Day at Water and Wastewater Services  

• 20 million gallons of water treated daily
• 6 million gallons of water purchased daily
• 24 million gallons of water sold daily 
• 62 million gallons of wastewater treated daily
• 5 million gallons of wastewater beneficially reused daily
• 273 preventative maintenance work orders completed
• 58 repairs completed
• 114 laboratory samples collected and analyzed
• 41 septage truck loads received
• 24 million gallons of water recharged into northern Broward County groundwater 
• 500 customer phone calls answered
• 305 customer visits
• 2,430 payments processed
• 2,900 water meters read
• 2,900 retail bills mailed
• 35 customer accounts opened or closed
• 290 service work orders completed
    
   

Updated April 2012