Emotional Intelligence
Emotional intelligence is the key ingredient to the success of any organization. It is the ability to perceive emotions and the ability to create a successful, satisfying life through appropriate management of emotions and expressions. This course addresses personal responsibility for managing emotions and both verbal and non-verbal communication. It emphasizes the importance of effective interactions with co-workers and customers and demonstrates a unique approach to understanding others.
Competency: Communication
Learning Objectives: Course Length: 3.5 hrs
- Identify fundamental concepts of emotional intelligence
- Learn how to manage yourself and your relationships
- Discover the value of leadership competencies at all levels
Audience: Open to All
Delivery: Discussion and activities.
Find It, Fix It – Fast!
Proofreading is not just for support staff anymore, especially in today’s changing environment of doing more with less. Speed and efficiency count for a lot in the workplace – so does accuracy! Your professional image, and the County’s, is at stake when you proofread your writing or a colleague’s. This is NOT a course in endless drills; you will NOT spend hours reviewing fictitious passages looking for planted errors.
Competency: Communication
Learning Objectives: Course Length: 7 hrs (two 3.5 hr sessions)
- Identify potential problems in written communication
- Learn how to correct errors
- Improve speed, efficiency and accuracy of proofreading
Audience: Open to All
Delivery: Individual exercises, small/large group activities, discussion, skills practice and job aids.
Grammar on the Go
When you need an answer to a grammar question, you typically need it quickly. Instead of cramming in endless grammar rules, this course re-establishes your connection to the foundations of English and uses that to tackle the most common challenges in workplace writing – with speed. It also addresses personal grammatical concerns. This is a course for all levels of grammarians and writers; be kind to yourself and enroll in this unique communication program; you won’t be disappointed!
Competency: Communication
Learning Objectives: Course Length: 3.5 hrs
- Define the essential building blocks of English
- Convert passive sentences to the active voice
- Identify when to use commas, colons and semi-colons
Audience: Open to All
Delivery: Individual exercises, small/large group activities, discussion, skills practice job aids.
Managing and Resolving Conflict
Learn and practice how to address conflict in ways that lead to positive outcomes for the involved parties. This course focuses on ingredients that contribute to win-win resolutions of conflict.
Competency: Communication
Learning Objectives: Course Length: 7 hrs (two 3.5 hr sessions)
- Understand conflict as natural and inevitable
- Identify conflict management styles and skills
- Practice conflict resolution skills
Audience: Open to All
Delivery: Lectures, self-assessment, exercises, discussion and skills practice.
Writing with Reader Respect™
Is written communication becoming your most critical skill? Whether it is formal or informal written communication, Writing with Reader Respect™ is guaranteed to help you write more effectively. Learn how to best organize your message and avoid the top 10 common errors made when writing. You will receive informative job aids that will bring you value long after the course is over.
Competency: Communication
Learning Objectives: Course Length: 3.5 hrs
- Replace the top 10 mistakes in workplace writing with techniques that get results
- Use the R.I.T.E. process to generate effective written correspondence
- Increase email efficiency and effectiveness
Audience: Open to All
Delivery: Individual exercises, small/large group activities, discussion, skills practice and job aids.