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Skip Navigation LinksBroward CountyCounties MatterCustomer Feedback Drives Service Improvements

 Feedback Drives Service Improvements


Residents are the County’s most valued source of ideas for service enhancements. Customer feedback from the website, social media sites and the 311 Call Center, tells us how we’re performing and what we can do to improve. Featured here are several examples where resident feedback has directly resulted in new services and programs.

BCL’s New "Fast Lane" Checkout Service