General Questions
Appliance and Purchasing Questions
Appliance Recycling/Disposal Questions
Application Form Questions

General Questions

  1. What is the purpose of the Broward County Energy Sense Appliance Rebate program?
    A: The purpose of the program is to reduce the overall energy consumption of Broward County. The program aims to help families and small businesses make the transition to more efficient appliances, stimulate the economy, and save program participants money on their appliance purchases and on their future energy bills.
  2. When does the 2012 Broward County Energy Sense Appliance Rebate program for residents end?
    A: The program will remain open until March 16, 2012 or when all rebate funds are exhausted, which ever comes first. All application packet materials must be post-marked by March 16, 2012 
  3. Who is eligible?
    A: To qualify for a rebate, the applicant must be a resident of Broward County. Only one rebate per household.  Online purchases do not qualify.  Purchases of the eligible ENERGY STAR appliances must replace an existing appliance of the same type.  The applicant must dispose/recycle the existing appliance according to federal/state/local laws and regulations. The existing appliance must not be resold, donated, or put back into service. Households that received rebate checks during the 2011 Appliance Rebate program are ineligible for the 2012 Appliance rebate Program. Please see Program Terms and Conditions for additional eligibility requirements and rebate program restrictions.
  4. I am a renter, do I qualify for the rebate program?
    A: Yes, as long as you meet all other program eligibility requirements.
  5. How long before I receive my rebate check?
    A: Rebate checks will be mailed to applicants 8-12 weeks after March 16, 2012. If the applicant needs to provide additional information, rebate checks will be mailed within 
    6-8 weeks after applicant is in compliance with program terms and conditions. 
  6. I bought an energy efficient appliance last year. Will the rebates be available retroactively?
    A: The Broward County Energy Sense Appliance Rebate Program will only apply to appliances purchased on or after December 17, 2011.
  7. Can a Miami-Dade County or Palm Beach County residents apply for a Broward County residential appliance rebate?
    A: No, the Energy Appliance Rebate program is available only to residents of Broward County.  Miami-Dade County has a separate appliance rebate program for its residents.  If you are a Miami-Dade resident, please visit http://green.miamidade.gov to find out more about the Miami-Dade Appliance Rebate Program. If you are a Palm Beach County resident,call the information desk at 561-355-2754 to find out about rebate programs.
  8. What will happen when funds run out? Will you keep a waiting list?
    A: When funds run out, the rebate program will close. When all funds are reserved, Broward County will accept waiting list applications. 
    Note: Waiting list participants are not guaranteed a rebate and will only receive a rebate if funds become available from unclaimed rebates. 
  9. Is there a phone number I can call if I have any questions?
    A: Yes, the phone number is 954-357-REB8 (7328). Customer Service representatives will be available to answer questions from 8:30 a.m. to 5:00 p.m., Monday through Friday, and automated information will be available 24/7.
  10. Can I receive a rebate for more than one appliance?
    A: Rebates will be issued for only one appliance per household.
  11. Does Broward County have any other rebate programs?
    A: Visit www.broward.org/GoGreen and select REBATE PROGRAMS.
  12. What do I do with my old appliance?
    A: Program participants must replace their existing appliances with a new ENERGY STAR qualified model from the same appliance category (e.g., dispose of a refrigerator by replacing it with a new ENERGY STAR qualified refrigerator). You must replace your old appliance by either recycling it or providing it to a disposal facility. The old appliance cannot be re-sold, donated, moved to another house or otherwise remain in use.
  13. If I received a rebate during the 2011 Appliance Rebate Program, can I qualify for a 2012 Appliance rebate?
    A: Individuals who previously received a rebate as a result of the 2011 Broward County Appliance Rebate Program are ineligible for the 2012 Appliance Rebate Program.

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Appliance and Purchasing Questions

  1. What products qualify for a rebate?
    A: Eligible appliances include new ENERGY STAR residential refrigerators greater than 7.75 cubic feet in volume and ENERGY STAR residential clothes washers. To see a list of qualifying appliances go to www.energystar.gov.
  2. What is a small and compact refrigerator?
    A: Any refrigerator, refrigerator-freezer or freezer with total volume less than 7.75 cubic fee and 36 inches  or less in height is considered compact and not eligible for a rebate.
  3. How do I know if a product is ENERGY STAR qualified?
    A: ENERGY STAR qualified appliances are on the Energy Star list at www.ENERGYSTAR.gov. There may be products that meet the current energy factor that are not ENERGY STAR qualified due to warranty or other performance issues; these products are not on the ENERGY STAR qualified list. If you are unsure, ask a sales associate for help with identifying appliances that are ENERGY STAR qualified. NOTE: Only clothes washers meeting January 1, 2011 ENERGY STAR criteria will be eligible; only appliances that meet this current standard will be eligible.
  4. Can I purchase the appliance in another County?
    A: Yes, as long as the purchase is made at a retail store.
  5. Are clothes dryers eligible for a rebate?
    A:  There is not an ENERGY STAR label for clothes dryers because most dryers use similar amounts of energy.  Therefore, clothes dryers are ineligible.

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Appliance Recycling/Disposal Questions

  1. Do I have to recycle my old appliance in order to get a rebate?
    A: Yes, because the rebate program is directed towards replacement items, existing appliances will need to be recycled or disposed of according to federal, state and local laws and regulations.
  2. Why should I recycle my old appliance?
    A: Recycling helps keep scrap metal out of landfills and avoids contaminating the County’s natural resources. Older electric products are much less efficient than today’s ENERGY STAR qualified models. Continuing to operate inefficient products costs you money and generates excessive greenhouse gas emissions.  While recycling is not required as the disposal method, residents are encouraged to recycle their old appliance.
  3. How do I recycle/dispose of my old appliance?
    A: If you purchase a new appliance from a retailer and they install it in your home, you can inquire if they will haul-away your old appliance and handle the recycling for you.  We suggest that you contact your retailer prior to appliance purchase to confirm their recycling policy. View additional recycling options.

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Application Form Questions

  1. Is pre-registration required to get a rebate?
    A:No, rebates will be provided on a first-come, first-served basis to residents that submit a complete application packet.
  2. What supporting documentation is required as part of the application packet?
    A: Along with a completed rebate application (which will include appliance serial number and signed acknowledgement), you must include:
    -An Original Receipt that includes: date of purchase, appliance make and model number,  payment verification, amount paid for appliance; date of purchase; and retailer name where purchase was made.
    -Copy of Florida State issued ID with applicant's current address.
    -Copy of first page of Florida Power & Light Home Energy Survey completed after 
    August 1, 2011.
  3. What qualifies as valid Florida identification? 
    A: Examples of valid Florida identification include: State driver's license, State identification Card, or voter registration card. The address provided on the ID needs to be the same address provided on the application form.
  4. What is a FPL Home Energy Survey?
    A: The FPL Home Energy Survey creates a customized analysis and printable report of your home's energy use. It provides energy-saving recommendations that are specific to your home. It provides you with information about the home appliances which cost the most to run and ways to reduce your energy bill. 
  5. How do I get a Florida Power & Light Home Energy Survey?
    A: You can get a free online home energy survey in English or Spanish anytime at http://www.fpl.com/residential/energy_saving/programs/ohes.shtml. If you do not have access to completing the survey online, you can contact FPL to schedule a free in-home survey at 954-797-5000.
  6. Does the same person's name need to be listed on all the forms?
    A: Yes. This is very important: rebates go to individual consumers who fulfill all program requirements. The forms submitted must show that the same person completed all steps and met requirements. Materials submitted where the applicant or resident name does not match, even in the case of a spouse's or relative's name being present, will not be able to be processed.
  7. Can I fax or email my completed appliance rebate application packet?
    A: No, please mail your application to:
    Natural Resources Planning and Management Division
    ATTN: Energy Sense Appliance Rebate Program
    115 S. Andrews Ave, Suite 329H
    Fort Lauderdale, FL 33301 
  8. I mailed my appliance rebate application form several days ago. Why doesn't my application show up when I check the status?
    A: Due to the volume of applications received daily, it may take approximately 8-12 weeks from the postmark date for your rebate application to be received, processed and entered into our system. Please allow 2 weeks for your rebate to be marked as received. Please note that it may take up to 12 weeks to fully verify, process and finalize your rebate application. 
  9. Will I be notified if my rebate application is incomplete or denied?
    A: Energy Sense intends to notify applicants of inaccurate, incomplete, or denied applications. Denied applications do not qualify for rebates. Instructions will be provided to applicants on how to address inaccurate or incomplete applications.
  10. Can I provide a copy of the purchase receipt or invoice?
    A: Broward County will only accept an original receipt or invoice.
  11. How do I check my application status?
    A: You can check the status of your rebate application with your reservation number at www.broward.org/gogreen and Click rebate programs. You can also check your application status by calling 954-357-REB8 (7328). Please note that rebate applications can take between 8-12 weeks to process after program closing. You can also e-mail Energy Sense at EnergySense@broward.org.
  12. I received a letter or email stating that there was an issue with my application. What do I do next?
    A: The notification should provide you with information about what additional information needs to be provided to the County. You will need to submit this information by the provided deadline to be considered for a rebate. You can also refer to Application Status for additional information.
  13. How do I find my appliance's serial number?
    A: The official model number and serial number are generally found on a common "nameplate" affixed to the unit. For assistance in locating these nameplates, please contact the appliance manufacturer directly. 


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