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Frequently Asked Questions
Employee Services

The Employee Assistance Program (EAP) provides support services to employees and their immediate families in times of need or crisis. The EAP staff can provide professional assistance to you or a family member on a wide variety of issues: family problems, financial problems, grief and loss, work conflicts, depression, anxiety, stress or substance abuse. Their goal is to help you assess your situation, determine available resources, and develop a plan for resolving the issue. Over its nearly 30 years in existence, the EAP has developed a wide range of resources for helping employees resolve personal and/or professional issues that may be troubling them. In addition to assessment and referral, EAP also offers a variety of training programs for professional and personal development.

Eligibility

EAP services are available to all Broward County Government employees, their domestic partners and family members. There is no charge for EAP services.

Confidentiality

Protecting client confidentiality is the cornerstone of a successful EAP, and essential to establishing the trust that enables an employee to share personal information and ask for help. EAP staff is personally and professionally committed to ensuring the privacy of employees who communicate with them.

  • EAP records will be kept confidential to the extent permitted by law. EAP client records are protected by Florida Statute and Federal Regulation, and they are maintained separate from any county employment and/or personnel records. They are housed within the EAP office and are accessible only to EAP staff.
  • EAP Professionals are licensed mental health professionals subject to State statutes and Federal Laws & Regulations governing the confidentiality and disclosure of client records. In addition, they are members of the Employee Assistance Professional Association. As such, they are ethically bound to comply with the EAPA Code of Ethics, which includes rules governing client-related information and communication.
  • EAP client-related information is confidential and released only with the written permission and consent of the client. Circumstances under which information may be released without his or her consent are fully disclosed, in writing, prior to admission to the Program.
  • Any employee who self-refers and contacts the EAP independently can be sure of complete privacy - no one will know about your participation in the Program unless you tell them.

If your supervisor refers you because of performance issues or problems on the job, it is our policy to let him/her know if you have kept your appointment. No information concerning the nature of your problem will be released without your written consent. If you are referred by your union representative, the same courtesy will be extended to him or her.

Review Employee Confidentiality Protection Policy: EAPA CODE of Ethics (PDF)

How it Works

When you contact the EAP for help with a personal problem, a licensed mental health professional will meet with you to assess the situation and advise you of available options for assistance, either through your health insurance provider, or through other resources in the community. If you decide to seek counseling, it is important to know what you can realistically expect to accomplish, as well as how to maximize your insurance benefit. The EAP can help you "hit the ground running” by clarifying your treatment goals and objectives and guiding you in selecting a treatment provider you can feel comfortable working with, someone who has demonstrated expertise in your area of need. If you will be using your county insurance, the EAP will provide you with a referral and obtain authorization for treatment from your health insurance company. Once you begin counseling, the EAP remains available for consultation and support until the problem is resolved.

When to Seek Professional Assistance

Life is difficult and stress is part of the very fabric of modern life. We all wear many hats and juggle numerous responsibilities. Simply finding the time to tend to the basics can be a real challenge, never mind finding time for R & R, for personal growth or for furthering one's education.

Life also has a way of throwing us curves - things don't always go the way we planned and change is constant - it's a virtual certainty that we're going to hit a few "rough patches." Most of us make it through the tough times, usually a bit wiser for having had the experience, yet there are times when we get overloaded and feel overwhelmed, or we get stuck and just can't seem to resolve our problems - the same issues resurface over and over again. These are the times when reaching out for help can make all the difference. Sometimes all we need is some extra support, a different perspective or a few new coping skills.

You don't have to be in crisis to ask for help; in fact, early intervention gets the best results. Remember, problems either get better or they get worse. If they're not getting better, they're probably getting worse. Don't wait until things are out of control. Call your EAP sooner rather than later!

Personal problems don't always impact job performance; however, when someone is having problems on the job, invariably there are also personal problems. If you're missing work or are having trouble getting in on-time, if you can't get along with co-workers or your productivity is slipping, if you've lost your edge and just can't get back on track . . . don't wait for your supervisor to refer you because of poor performance or behavior problems. Take control, put yourself back in the driver's seat. Call your EAP and make an appointment today. Participation in the EAP will not jeopardize your job security or future promotional opportunity. In fact, solving the problems that may be affecting your job performance can only enhance your career development. Remember, if you self-refer to EAP, no one will know unless you tell them.

To take advantage of confidential screening tools that help you self-assess for depression, anxiety, eating disorders, substance abuse or other issues, click SELF ASSESSMENT TOOLS on the left. To speak to someone or make an appointment with EAP, call 954-357-5600. The EAP is located at 408 N.E. Fourth St., Fort Lauderdale.