NATURE OF WORK
This is highly professional and analytical work with responsibility for planning and directing activities associated with an Enterprise Resources Planning (ERP) system, and on-going maintenance and enhancement of the system to fully realize system capabilities and meet evolving user needs.
This classification is applicable to either the Technical Director or the Business Integration Director role for this job with additional specific responsibilities for each indicated below.
Project work involves responsibility for the development, implementation, enhancement, maintenance and support of the County-wide ERP System as well as significant involvement in strategic planning and leadership overseeing activities of assigned staff and consultants during the implementation and post implementation phases to promote high quality ERP solutions.
Ongoing responsibilities include vendor management, budget management, planning, coordination of application changes, investment decisions, and maintenance of the ERP system.
Work is performed independently with general supervision by an administrative superior. Performance is reviewed periodically through conferences, written reports, and overall program achievements.
Directs, supervises, develops, and reviews procedures and documentation for the acquisition, development, testing, implementation, enhancements, and maintenance of the county-wide ERP System in accordance with industry accepted development methodologies and best ERP practices.
Ensures effective resource management by overseeing staff and consultants to meet project deliverables, time frames, and ongoing maintenance and support targets.
Maintains effective relationships with key stakeholders by providing progress reports, recommendations associated with business requirements, and risk/task management.
Contributes to the development of the annual budget, provides estimates and financial plans concerning the acquisition, development, testing, implementation, enhancements, and maintenance of the County-wide ERP System.
Leads or facilitates County teams of professional and technical personnel in documenting, analyzing, and re-designing business processes, and evaluating proposed systems and conducting cost-benefit/before-after analyses.
Ensures integration of system configuration changes to other software modules.
Coordinates planning for system and process changes and investments to maximize the benefits to system users.
Prepares communications to end users and super users regarding process and/or system changes and roll out strategies; communicate through print (newsletters, hot topics, etc.), face-to-face, or online presentations.
Performs related work as required.
Additional Illustrative Tasks for Business Integration Director:
Creates process maps and analyses in support of project teams.
Collaborates with business owners and provides guidance on system design.
Facilitates sessions on the business impacts resulting from the changes in business processes.
Leads and coordinates the testing processes for system changes, updates and enhancements.
Reviews, approves/rejects and coordinates movement of changes in system landscape.
Documents and analyzes policy changes recommended in support of redesigned and automated business processes.
Additional Illustrative Tasks for Technical Director:
Leads a group of developers to design and build customizations, interfaces, reports and forms.
Coordinates the administration of application instances and technical changes (including support packages and system upgrades).
Coordinates system backup and recovery procedures including disaster recovery.
Implements and monitors system Service Level Agreements.
Assist with designing and developing a Security Model that will meet business requirements, audit compliance, and provide ease of use in maintaining.
Coordinates the planning, implementation, and ongoing oversight of the Service Request Management process for all Tier 1 and Tier 2 requests.
Conducts feasibility studies and cost/benefit analyses of technical requirements to meet or exceed the needs of the ERP Functional Business requirements.
KNOWLEDGE, ABILITIES AND SKILLS
Thorough knowledge of current principles of management, public and business administration, and their application to the administration of government activities.
Thorough knowledge of the integration of business processes into an Enterprise-wide system.
Thorough knowledge of information technology applications for business processes.
Considerable knowledge of project management principles, practices, and techniques.
Considerable knowledge of automated workflow systems, associated issues, and requirements for implementation.
Ability to facilitate groups to reach consensus on issues and solve problems.
Ability to plan, direct, and coordinate the work of other professionals in a manner conducive to quality performance and high morale.
Ability to establish and maintain effective working relationships with consultants, contractors, supervisors, and department/division officials.
Ability to express ideas clearly and concisely orally, in writing, and when presenting to groups.
Ability to analyze complex operations and to organize components into logical plans or concepts.
Ability to exercise sound judgment in decision making.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Graduation from an accredited four-year college or university with major course work in public or business administration, computer science or related field; six (6) years of progressively responsible supervisory and administrative or project management experience, including four (4) years in technology-related or business process improvement-related project management working in or for the public sector; or any equivalent combination of relevant training and experience.
Bargaining Unit: Unrepresented
FLSA Status: Exempt
Financial Disclosure Required: No
Class Spec Estab./Revised: E06/2014 R11/14