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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:N0052

OFFICE MANAGER II

SUMMARY :   Under general to limited supervision, performs a variety of clerical supervisory and/or administrative support work.

 

TASKS :

·         Resolves a variety of problems/issues from staff and/or the public in order to maximize the efficiency/effectiveness of office operation and/or service provided.

·         Composes/prepares a variety of correspondence, notifications, forms, reports, and related documents in order to communicate information to staff and/or the public.

·         Develops/revises/implements policies/procedures for office/unit in order to facilitate efficient/effective unit operation, clarify operating policies/procedures for staff and ensure proper procedures are followed.

·         Instructs/trains County staff in a variety of policies/procedures/practices, and/or software/equipment use in order to ensure that employees complete assignments correctly/efficiently.

·         Processes requests for Department materials/information received by phone, fax, email, or in person in order to provide requested materials/information.

·         Updates/maintains a variety of databases/spreadsheets in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.

·         Creates a variety of databases/spreadsheets in order to capture/manipulate data and/or facilitate preparation of a variety of summary/statistical reports.

·         Follows-up a variety of special assignments, projects, and related matters in order to ensure assignments, projects, etc. are completed in a timely manner and/or by established deadline.

·         Schedules staff for work in order to ensure efficient, effective office operations.

·         Orders supplies in order to ensure that forms, materials, etc. needed to perform work are available.

·         Maintains adequate amounts of a variety of supplies, materials and equipment in order to ensure availability of items needed for efficient operation.

·         Evaluates employee performance in order to identify training needs, determine performance strengths and weaknesses, and to ensure the job is being done correctly.

·         Interacts with the public, County staff/officials, media personnel, officials/staff from other governmental entities, or vendors in order to obtain goods/services, assist them in using Department services, equipment, programs, resources, and/or facilities, collect fees, answer questions, or identify their service needs.

·         Coordinates the hiring process in order to facilitate filling vacancies in a timely manner.

·         Proofreads correspondence, printouts, summary reports, meeting agendas, or on screen data in order to identify data entry errors.

·         Performs related work as required.

 

KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE : (Applicants are expected to possess the required Knowledges, Abilities, and/or Skills listed below prior to being hired for positions in this job title.)

·         Knowledge of the general principles and practices of employee supervision.

·         Knowledge of English spelling, grammar, and punctuation.

·         Knowledge of established customer service policies, procedures, and techniques.

·         Knowledge of established policies and guidelines regarding confidentiality of information.

·         Knowledge of procedures for operating various office equipment, including personal computers.

·         Ability to work effectively in high stress situations.

·         Ability to prioritize work activities for self and/or subordinates.

·         Ability to work with limited supervision.

·         Ability to multi-task.

·         Ability to operate a personal computer to prepare a variety of correspondence, notices, schedules, reports, and related materials using a variety of software/applications.

·         Ability to compose letters, memos, reports, and related documents covering a variety of routine work related topics.

·         Ability to understand, follow, and explain a variety of County/State/Federal regulations, policies, and procedures.

·         Ability to analyze problems and identify possible solutions.

·         Ability to explain/demonstrate procedures for performing a variety of work activities.

·         Ability to learn/perform a variety of work activities in assigned Department.

·         Ability to evaluate data/information and make decisions in accordance with established policies, procedures, and guidelines.

·         Ability to operate a variety of standard office equipment.

·         Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty’s Ethics and Conflict of Interest policies.  

  • Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

 

KNOWLEDGE, ABILITIES AND SKILLS – NOT REQUIRED AT TIME OF HIRE BUT EXPECTED TO BE DEVELOPED ON THE JOB:   (The Knowledges, Abilities, and/or Skills listed below, although considered to be necessary in order to perform the work of this job title, are not required at time of hire.)

·         Knowledge of general labor relations policies, procedures, and practices.

·         Knowledge of procedures for ordering supplies, services, equipment, and materials.

·         Knowledge of the general operating policies and procedures of the assigned BrowardCounty government organization.

·         Knowledge of general labor relations policies, procedures, and practices.

DESIRABLE TRAINING AND EXPERIENCE :    Successful completion of job related tests.  Four (4) years full time administrative support or closely related work, including two (2) years full time supervisory work overseeing/coordinating the activities of clerical, secretarial, and/or administrative support desired.

GENERAL INFORMATION:

Bargaining Unit: Unrepresented
FLSA Status: Exempt
Code of Ethics Certification: No
Class Spec. Estab./Revised: E 10/1976    R 05/2012


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