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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:P2307

VETERANS SERVICE OFFICER

NATURE OF WORK

This is professional casework involving intake, needs assessment and counseling of veterans, their spouse, and/or their dependents.

 

Work involves advising and assisting veterans and their dependents on matters pertaining to their rights and benefits under various federal and state statutes. Employees in this class exercise independent judgment within the general framework of good casework techniques, existing laws and established agency policy. Work is reviewed through evaluation of case records, reports and conferences for adherence to established policy and procedures.

ILLUSTRATIVE TASKS

Conducts assessment interviews; determines client's eligibility for veteran's benefits; provides limited-term counseling.

 

Advises and assists veterans or their dependents in presenting claims for disability compensation, death or injury insurance, and other claims for benefits under federal and state statutes; prepares claim forms and assembles pertinent information to establish the validity of the claim. Reviews claims information, briefs, pertinent records and evidence, and prepares application packets as needed.

 

Develops comprehensive case plans; develops and maintains case files.

 

Represents claimants before various officials as necessary to establish benefits.

 

Networks with doctors, health care providers, lawyers, employers and other agency professionals relative to needs and opportunities for disabled veterans.

 

Provides outreach, limited support counseling and case management services for veterans and their dependents.

 

May make site visits to clients, service providers, or community agencies for outreach or to explain agency services or benefits as required.

 

Prepares and presents talks to veteran and civic groups and allied agencies on matters pertaining to veterans' affairs; contacts employers relative to employment opportunities for disabled veterans.

 

Prepares narrative and technical reports using a personal computer, using basic office, Department and/or Division-specific software applications.

 

Attends staff meetings, conferences and in-service training.

 

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of the philosophy, principles and practices of social work including professional methods and techniques of interviewing, counseling and casework.

 

Knowledge of the laws, regulations and procedures governing veterans' benefits under federal and state statutes.

 

Knowledge of business English, grammar, spelling, and arithmetic.

Some Knowledge of Title 38, U.S. Code and the Department of Veterans Affairs’ regulations

Some knowledge of the objectives and resources of community, social, rehabilitative, and human service organizations and agencies.

 

Ability to interpret various federal and state statutes dealing with veterans' affairs.

 

Ability to enlist and retain the respect, confidence and cooperation of veterans and veteran agencies.

 

Ability to exercise good judgment in counseling and in assisting in the solution of veterans' problems.

 

Ability to express oneself clearly and concisely, both orally and in writing.

 

Ability to operate both a personal computer and an electric typewriter.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.

 

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, ethnicity, religion, age, gender, disability, sexual orientation, marital status, or political affiliation.

REQUIRED EXPERIENCE AND TRAINING

Bachelor’s degree from an accredited college or university with major course work in social work, sociology, counseling, public or business administration or other field closely related to this assignment; one (1) year of experience in veterans service work or other field closely related to this assignment; or any equivalent combination of relevant training and experience.

NECESSARY SPECIAL REQUIREMENT

Must be an honorably discharged wartime veteran, or the surviving spouse of any such veteran, in accordance with Florida Statute 1979, Sec. 292.11, at time of appointment.   Certification as a Veterans Service Officer by the Florida Department of Veterans Affairs prior to completion of the probationary period.

 

Position involves field work and driving is required. Must possess a valid Florida driver's license during employment. Must be able to drive. Must obtain and maintain authority to drive on County business.

GENERAL INFORMATION

Bargaining Unit:                       Government Supervisors Association - Professional Unit

FLSA Status:                           Non-Exempt

Code of Ethics Certification:   No

Class Spec. Estab.:                 E 08/2006


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