Class Code:PA028


General Description

The purpose of this class within the Division is to manage all aspects of daily operations functions to ensure that passengers are transported safely along fixed routes per schedule.

This class works independently, under limited supervision, reporting major activities through periodic meetings.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Directly supervises and monitors bus operators and transit supervisors overall performance and their conformance with operational and divisional rules; authorizes and implements disciplinary actions as necessary.

Provides direct supervision in the field at the scene of major accidents or incidents involving bus operations; prepares training and performance items for subordinates; observes, defines and refines job duties, schedules and performance items for subordinates; monitors operator’s attendance against policy.

Communicates with customers and operators to resolve service issues; analyzes complaints for rules violations; reviews and investigates complaints with bus operators.

Acts as an administrative liaison and consults with law enforcement officials and agencies; communicates with the general public and passengers to resolve complaints concerning transit service and bus operators.

Remains on-call and responds to transit events as needed; attends transit and safety related meetings, training and events as needed.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.


Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in transportation, public or business administration or closely related field. 

Requires four (4) years in transit management and/or transit administration, including at least one (1) year of lead/supervisory experience or closely related experience. 

Or any equivalent combination of relevant experience and training.

Special Certifications and Licenses


Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer.  ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies. 

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression