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Job Class Description

Class Code:PA060

CONSUMER RELATIONS ANALYST



General Description

Responsible for investigating unfair and deceptive trade practices, and may include regulatory activities and enforcing Broward County Ordinances and Regulations.

Works under supervision of an administrative superior through the review of reports and case files.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Receives, analyzes and investigates consumer complaints.

Assists attorneys in preparation of cases where legal action becomes necessary.

Testifies in court concerning violations, addresses civic groups regarding fraudulent business practices.

Maintains surveillance of advertising media for misleading information.

Assists in research studies appropriate for the education and protection of the consumer.

Collects regulatory funds; issues licenses and keeps records reflecting the Broward County Ordinances and Regulations.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 25 pounds of force on a regular and recurring basis. Also requires skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office machines such as computers and laptops within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to traffic; moving machinery.

Minimum Education and Experience Requirements

Requires a Bachelor’s degree from a college or university in public or business administration, or closely related field.

Requires two (2) years experience in consumer relations or counseling work or closely related experience.

Special Certifications and Licenses

Possess and maintain a valid Florida Class E Driver's License at time of appointment, and must obtain and maintain authority to drive on County business.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers.  County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies. 

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

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