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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301

Class Code:W0085


SUMMARY:     Under close to general supervision, performs a variety of clerical activities in a County revenue collection or tag processing facility.


·         Processes money received in order to account for vehicle tag/title fees, personal property/real estate taxes, occupational/hunting/fishing license fees, and/or information/research fees.

·         Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, identify their service needs, and explain Department policies and procedures.

·         Posts funds received in order to credit the proper account for disbursement by determining license, permit, property ID, and/or account number, entering data into computer, and issuing receipt.

·         Prepares a variety of correspondence, notifications, forms, meeting minutes, and related documents in order to communicate information to staff and/or the public.

·         Balances cash drawer in order to ensure money (bills, coins and checks) in drawer matches funds processed.

·         Tracks funds received on a daily, weekly, and monthly basis in order to record/document activity by filling out log sheets and/or entering information into computer.

·         Resolves a variety of problems/issues from the public in order to maximize the efficiency/effectiveness of office operation and/or service provided.

·         Researches misapplied account payments in order to post funds received to correct account.

·         Checks payment history in order to answer questions from petitioners and respondents regarding payment history.

·         Reviews payments and/or related documents in order to ensure accuracy.

·         Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.

·         Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.

·         Processes requests for Department materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.

·         Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE:   (Applicants are expected to possess the required Knowledges, Abilities, and/or Skills listed below prior to being hired for positions in this job class.)

  • Knowledge of procedures for operating various office equipment, including personal computers.
  • Knowledge of abbreviations/codes to be used in a variety of databases. 
  • Ability to enter data into a variety of database applications.
  • Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division.
  • Ability to read names, account numbers, amounts and related information on a variety of documents.
  • Ability to sort/file materials alphabetically, chronologically, and/or numerically.
  • Ability to read and understand data/information from a variety of computer printouts or related documents.
  • Ability to touch type.
  • Ability to perform routine/minor maintenance/repairs on a variety of office and computer related equipment.
  • Ability to identify errors in account numbers, dates, amounts or related information.
  • Ability to learn/perform a variety of work activities in assigned Department.

·         Ability to review/evaluate data/information to identify errors.

·         Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

·         Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County =s Ethics and Conflict of Interest policies.

KNOWLEDGE, ABILITIES AND SKILLS – NOT REQUIRED AT TIME OF HIRE BUT EXPECTED TO BE DEVELOPED ON THE JOB:    (The following Knowledges, Abilities, and/or Skills listed below, although considered to be necessary in order to perform the work of this job title, are not required at time of hire.)

·         Knowledge of the general operating policies and procedures of the assigned Department.

  • Knowledge of types and locations of various materials and services within the assigned Department or facility.
  • Knowledge of the chain of command in the assigned Department.
  • Knowledge of the operation and use of the database used.
  • Knowledge of established customer service policies, procedures, and techniques.
  • Knowledge of policies and procedures for processing incoming/outgoing data/files.
  • Knowledge of data needed on checks.
  • Knowledge of general policies, procedures, and techniques for interacting with disruptive individuals.
  • Knowledge of Department policies and procedures for handling cash, checks, and credit card transactions.
  • Knowledge of procedures, techniques, and resources for researching tax related information.
  • Knowledge of regulations, policies and procedures of the assigned revenue collection Department. 
  • Knowledge of established policies and procedures for retention of public records.
  • Ability to understand and follow verbal and written instructions.


REQUIRED TRAINING AND EXPERIENCE:      Successful completion of job related tests. One (1)  year of office support, cashier, or closely related work desired.


Bargaining Unit:           White Collar                           

FLSA Status:               Non-Exempt   

Class Spec Established/Revised: 06/2004 04/2012

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