SUMMARY: Under close to general supervision, performs a variety of routine and specialized office support activities for an assigned agency.
· Interacts with public, County staff, or vendors in order to obtain goods/services, assist them in using agency or postal delivery services, equipment, programs, and/or facilities, collect fees, answer questions, identify their service needs or locate missing materials.
· Collects funds for returned checks, processing fees, bus passes, records of proceedings, and user fees in order to reserve facilities, rent equipment, or sell bus passes and resale items.
· Processes requests for agency materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.
· Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.
· Processes money received in order to track funds received, record/document activity, account for equipment rental, retail sales, park user fees, bus fares, and passes.
· Files purchase orders, contracts/purchase agreements, and related forms/materials in order to provide documentation of transactions/activities and comply with agency/State records management, purchasing, and related policies and procedures.
· Monitors patron behavior in order to ensure a safe environment for all patrons.
· Processes supplies, materials, and equipment received in order to maintain inventory.
· Researches refund requests in order to determine if refunds were issued correctly.
· Sorts mail (U.S., foreign and interoffice) in order to determine which mail processor to use and/or direct it to the appropriate division/person.
· Sets up a variety of manual and/or electronic files in order to facilitate case or work management and tracking and facilitate storage and retrieval of information.
· Updates/maintains a variety of databases/spreadsheets in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
· Proofreads printouts, summary reports, or on screen data in order to identify data entry errors.
· Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE: (Applicants are expected to possess the required Knowledges, Abilities, and/or Skills listed below prior to being hired for positions in this job class.)
· Knowledge of procedures for operating various office equipment, including personal computers.
· Knowledge of English spelling and grammar.
· Ability to operate a calculator to tabulate check totals, credit card transactions, gate head counts, etc.
· Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division.
· Ability to read names, account numbers, amounts and related information on a variety of documents. · Ability to identify errors in account numbers, dates, amounts or related information.
· Ability to sort/file materials alphabetically, chronologically, and numerically.
· Ability to keyboard.
· Ability to prioritize work activities.
· Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
· Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County =s Ethics and Conflict of Interest policies.
· Skill in entering data into computer with less than 5% error rate.
KNOWLEDGE, ABILITIES AND SKILLS – NOT REQUIRED AT TIME OF HIRE BUT EXPECTED TO BE DEVELOPED ON THE JOB: (The Knowledges, Abilities, and/or Skills listed below, although considered to be necessary in order to perform the work of this job class, are not required at time of hire.)
· Knowledge of the general operating policies and procedures of the assigned agency.
· Knowledge of established customer service policies, procedures, and techniques.
· Knowledge of general policies, procedures, and techniques for interacting with disruptive individuals.
· Knowledge of agency policies and procedures for handling cash, checks, and credit card transactions.
· Knowledge of types and locations of various materials and services within the assigned agency or facility.
· Knowledge of standard formats used for a variety of correspondence, notices, schedules, and related materials.
· Ability to understand, follow, and explain a variety of agency policies and procedures.
· Ability to read and understand data/information from a variety of computer spreadsheets, printouts, or related documents.
· Ability to bend, stoop, twist, and reach to shelve a variety of equipment and materials.
· Ability to operate a personal computer to record hearings and/or prepare a variety of correspondence, notices, schedules, and related materials using a variety of software/applications.
REQIIRED TRAINING AND EXPERIENCE:
Successful completion of job related tests. One (1) year of general office support work desired.
Bargaining Unit: White Collar
FLSA Status: Non-Exempt
Class Spec Established/Revised: E06/2004 R03/2012