Skip navigation links
Government
Residents
Business
Visitors
Employees
Resources
Careers
Skip navigation links
Libraries
Career Opportunities
Compensation and Records
Classification Descriptions
Collective Bargaining Agreements
Combined Pay Plan
Employee Assistance Program
Employee Benefits
Employee/Labor Relations

Broward County Logo

Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:W1001

COLLECTION AGENT

SUMMARY:   This is professional field and office work in the collection and management of delinquent County revenue accounts.

TASKS:

·         Reviews, investigates and collects various types of accounts owed to the County; such as:   delinquent personal property tax, license fees, bad checks, legal assistance liens, fees for violations of County ordinances, and other delinquent accounts owed to the County.

·         Attempts to locate holders of delinquent accounts by correspondence, telephone or in person concerning payments; uses various skip tracing techniques; conducts Internet research.

·         Contacts business owners at their place of business regarding payment of delinquent personal property tax accounts and occupational licenses.

·         Identify tangible personal property that needs to be seized and sold to pay taxes; attends and assists at delinquent personal property tax auctions.

·         Exercises tact and judgment to obtain public cooperation voluntarily rather than through legal sanctions.

·         Prepares statements, letters and reports of unpaid accounts for distribution to County agencies, the court, the Board of County Commissioners, delinquent account holders, attorneys, mortgage companies and others.

·         Maintains all pertinent information on accounts including collection and payment activity; establishes installment payment plans and follows-up on the plans to insure payment.

·         Answers inquires from debt holders, business owners, citizens, law enforcement, attorneys, mortgage companies, and other governmental agencies.

·         Enforces the Occupational License Code through contacts with businesses to insure compliance with Code requirements; performs field inspections of businesses to determine if licenses current and displayed properly; issues notices of delinquent license fees; collects license fees.

·         Inspects mobile homes for violations of the decal law and issues notices of violations.

·         Performs work within clearly defined areas of statutes, ordinances, regulations, and procedures; work is reviewed on completion through reports and citizen response.

·         Performs related work as required.

 

KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE: (Applicants are expected to possess the required Knowledges, Abilities, and/or Skills listed below prior to being hired for positions in this job class.)

 

·         Considerable knowledge of standard collection practices, procedures and techniques including skip tracing.

·         Considerable knowledge of procedures for operating various office equipment, including personal computers.

·         Ability to deal effectively with delinquent debt holders and with other agency representatives.

·         Ability to enter data accurately in a computer program such as a spreadsheet or database.

·         Ability to express ideas effectively orally and in writing.

·         Ability to review and edit data reports for accuracy.

·         Familiarity with BrowardCounty.

·         Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty’s Ethics and Conflict of Interest policies.

·         Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

·         Valid Florida Driver License is required for those employees who do field collection work.

 

REQUIRED EXPERIENCE AND TRAINING

·         Graduation from high school including or supplemented by courses in business; four (4) years experience in debt collection work and skip tracing; or any equivalent combination of relevant training and experience.

 

GENERAL INFORMATION

Bargaining Unit:                                    White Collar

FLSA Status:                                        Non-exempt

Code of Ethics Certification:               No

Work Locations:                                  Revenue Collection Division

Class Spec. Estab ./Revised:             E10/1976    R12/2004


Switch to Full Site   | Terms of use
Official Mobile Website of Broward County, Florida
The version of this site is best viewed on a mobile device.