NATURE OF WORK
This is specialized accounting clerical and customer service work in the research and resolution of problems and issues related to accounts payable.
Work involves researching vendors' inquiries regarding payments owed to them and determining appropriate actions to be taken by the vendors and the County to resolve discrepancies. Work includes determining whether a payment should be made to vendors for specific amounts and type of backup documentation necessary. Duties include resolving issues to mutual satisfaction and mitigating threats of service discontinuation and equipment repossession. Work requires exercising tact and judgement to obtain vendor cooperation. Work is performed within clearly defined areas of procedure and policy, with latitude for making decisions on corrective actions to be taken by the vendor and the County. Work is reviewed through periodic audits of vendor call logs, weekly reports and conferences.
Assists in resolving disagreements between vendors and representatives of county agencies regarding account status and discrepancies; researches and analyzes data to initiate steps to resolve problems.
Responds to requests for detailed billing/payment statements; pulls vouchers from file room to give specific information on billing/payment status.
Contacts vendors and county agencies to investigate outstanding balances per vendor statements and invoices; resolves problems and coordinates resolution of payment problems between vendors and county divisions.
Performs extensive vendor research involving high volumes of invoices and receivers; contacts divisions for outstanding invoices and receivers.
Assists in establishing policies and procedures to prevent the recurrence of unusual or difficult billing/payment problems; makes recommendations for the implementation of solutions.
Contacts vendors and county agencies to investigate outstanding balances.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of the principles and practices of bookkeeping and accounting.
Knowledge of governmental bookkeeping practices and procedures.
Knowledge of office practices, procedures and equipment
Knowledge of sound customer service practices and protocols.
Ability to interface effectively with vendors and customers, using tact in sometimes confrontational situations.
Ability to interpret and apply laws and regulations pertaining to the financial records maintained.
Ability to communicate effectively, both orally and in writing.
Ability to prepare status reports and maintain regulatory records.
Ability to apply bookkeeping and accounting principles in resolving balances and reconciliation of charges, and billing of accounts.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability or political affiliation.
DESIRABLE EXPERIENCE AND TRAINING
Graduation from high school, including or supplemented by course work in bookkeeping or accounting; experience working in a customer service or customer relations position, resolving complex vendor billing/payment; or any equivalent combination of training and experience.
Bargaining Unit: White Collar
FLSA Status: Non-Exempt
Code of Ethics
Work Locations: Accounting Division
Class Spec. Estab./Revised: E10/96