NATURE OF WORK
This is paraprofessional work, providing technical assistance and administrative support and, depending upon area of assignment, patient care assistance, for the professional, clinical, and/or nursing staff within a County addiction/substance abuse treatment program or facility.
Employees in this class may be assigned to a County addiction/substance abuse facility, e.g., a receiving center, admissions office, or inpatient or residential treatment facility, and/or may provide non-clinical casework to consumers within a County addiction/substance abuse program. While actual tasks may vary, depending upon area of assignment, work generally involves assisting professional, clinical, and nursing staff in the treatment and care of program participants in accordance with the established methods and procedures of the County addiction/substance abuse program and state regulations.
Judgment and discretion are used in dealing with program participants. Work is performed with some independence in daily operations within approved policies and procedures and is evaluated through reports and observation of results.
Tasks may vary based on area of assignment. Tasks are presented in no particular order. Nomenclature for program participant varies among the agencies using this job classification, e.g., client, consumer, patient. For the purpose of this classification specification, program participant will be used.
Assists professional, clinical, or nursing staff in performing routine tasks associated with their job functions. Attends and participates in staff meetings. Assists with development and implementation of treatment plans.
Assists staff in monitoring visitors and program participants.
Enters data into departmental, divisional, agency, and/or ADM mandated software programs for charting, discharge, billing, and other related purposes.
Interacts with and monitors behavior of program participants throughout their daily routine. Prompts or encourages participation in scheduled program activities and may assist with conduct of routine activities.
Interacts with co workers, program participants, and/or program participants’ families in a manner that supports the treatment or recovery plan and agency and County policy. Responds to inquiries about agency programs and services or refers inquiries to outside resources as appropriate.
Maintains confidentiality of program participants and program participant records.
May accompany or transport program participants going to receive health care, treatment, social services, etc.
May assist with facilitation or facilitate group education programs. May speak to groups and organizations on the nature and impact of addiction/substance abuse. May present training and educational modules for prevention presentations.
May assist with maintaining the cleanliness of the facility and in providing a safe and protected environment for program participants and staff.
May check and record program participant’s vital signs such as blood pressure, pulse, weight, temperature. May observe and collect urine specimens.
May collect and record receipt of monies for program services. May assist in determining program participants’ eligibility and application for financial assistance including Medicare.
May conduct community outreach activities and assist consumers in their recovery in accordance with the established methods and procedures of the agency’s addiction/substance abuse treatment program and state regulations.
May conduct non-clinical comprehensive assessments, complete non-clinical recovery plans, and make referrals as needed.
May inspect belongings of program participants upon admission or while in an agency addiction/substance abuse rehabilitation/treatment facility.
May perform supervised case management activities. May discuss general and specific needs and problems relating to chemical dependency with program participants and families.
Participates in educational programs to maintain and increase job knowledge and skills.
Provides general administrative support such as filing, answering telephones, and logging in program participants.
Records pertinent information in program participant charts in keeping with agency charting protocols. Creates and maintains program participant records, which may include shift reports and clinical or case staffing. May use computer based office software applications.
Reports program participant behavior to clinical or nursing staff as needed. Assists in monitoring visitors. May provide supportive services and information based on personal experiences with addiction/substance abuse.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
May vary slightly based on area of assignment. Presented in no particular order.
Knowledge of resources and facilities available for addiction/substance abuse/mental health treatment.
Knowledge of the causes and effects of addiction/substance abuse on the program participant, family, and community.
Knowledge of the principles and goals of Alcoholics Anonymous, Narcotics Anonymous or other similar addiction/substance abuse service organizations.
Some knowledge of age and cultural competence theory and practice as applicable to the treatment of addiction/substance abuse and as required for the area of assignment.
Some knowledge of public health laws, JCAHO standards, federal confidentiality laws (42CFR, 45CFR), and state regulations (65D-30) as required for the area of assignment.
Some knowledge of the psychosocial and physiological factors involved with addiction/substance abuse.
Ability to communicate and interact professionally and effectively with program participants who have addiction/substance abuse, mental health, and/or co-occurring disorders and with the general public.
Ability to communicate clearly in writing and orally.
Ability to comprehend and communicate basic concepts related to the process of addiction/substance abuse treatment and recovery.
Ability to deal courteously and tactfully with program participants and the public.
Ability to plan and execute work effectively.
Ability to react quickly and calmly in crisis and emergency situations.
Ability to take vital signs.
Ability to use a personal computer.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Graduation from high school, two (2) years experience as a caseworker or in providing direct client services in an addiction/substance abuse treatment or mental health facility or program; or any equivalent combination of relevant training and experience.
NECESSARY SPECIAL REQUIREMENT
Certification as a Certified Addictions Counselor (CAC) at the time of hire. May be required to possess a valid Florida driver’s license and to be able to drive and to obtain and maintain authority to drive on County business, as required for the area of assignment.
Bargaining Unit: White Collar
FLSA Status: Non-Exempt
Financial Disclosure Required: No
Class Spec. Established/ Revised: E 10/1976 R 06/2012