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Frequently Asked Questions
Manager Services

In addition to employee services, the Employee Assistance Program (EAP) provides a variety of services to benefit managers, including coaching, crisis management and organizational intervention. These services can be tailored to a specific work group and brought directly to the work site.

Organizational Interventions/Development

EAP staff can provide invaluable service to managers and supervisors to help improve the workplace environment.

  • Critical Incident Stress Management (Debriefing, Defusing, Demobilization) is an intervention process of proven value in helping emergency service personnel understand and deal with the stress generated by a particularly traumatic incident.
  • Crisis Intervention Services are available to employees exposed to on-the-job trauma associated with incidents such as serious accidental injury or fatality; violence (hold-up, assault, homicide, suicide,) or threat of violence; death or serious injury of a co-worker; natural disaster; terrorist activity; contact with dead, sick or seriously injured individuals; or exposure to risk of infection by a deadly disease.
  • Extreme Situations or those outside the realm of everyday experience, can, and often do, generate extreme reactions. Traumatic stress or critical incident stress is a normal reaction to abnormal events. Traumatic stress reactions can be delayed so that individuals may not recognize a need for help or even associate their reaction with the traumatic event. Unfortunately, traumatic stress has the potential to become very serious if it is ignored. Management should, therefore, be prepared to refer individuals for intervention services, or to request on-site group intervention when employees have been exposed to traumatic incidents and demonstrate signs of distress or behavior changes, or when they request help. Intervention is most effective within 24 to 72 hours of the adverse incident.

To schedule an organizational intervention, call EAP at 954-357-5600.

EAP Organizational Needs Assessment

This program was initially developed for the purpose of gathering information to identify an existing problem, its underlying causes and suggest a course of action. It was based on the premise that employees closest to the problem are the best source of information regarding the problem, and they would be more forthcoming communicating with an objective third party under conditions that limit the risk of adverse consequences.

Over time, it has been recognized that Organizational Needs Assessments have also been useful in the prevention of problems and liability through early identification of organizational and behavioral risk factors. Needs Assessments are a valuable adjunct to any planning process, often containing information related to the organization's mission, structure, physical environment, internal operations, management style, communications, internal and external support systems, interpersonal relationships (levels of stress, trust, cooperation, teamwork, dysfunction and conflict), morale, general "climate" and sense of "fit" within the broader context of county government. And finally, since Needs Assessments derive from the experience and perspective of the workforce, they offer management an opportunity to do a "reality check" and assess how closely their perceptions jibe with those of their employees.

An EAP Organizational Needs Assessment is a four part process consisting of preparation, information gathering, reporting and follow-up. More... 

EAP staff are available for consultation through all phases of the Needs Assessment process. To schedule a Needs Assessment, call EAP at 954-357-5600.

Process Groups

Process Groups provide a work group the opportunity to constructively work through problems, conflicts and/or losses, improve communication, and establish ground rules that will enable them to deal effectively with future problems, overcome obstacles, and work together more cooperatively and successfully as a team. Supervisory process groups provide a forum for discussion of workplace issues and problem-solving strategies while building a more effective and supportive management team and enhancing management skills.

Coaching

Coaching is available on an individual basis to help managers realize their full leadership potential by developing the strategies and "people skills" necessary for successfully dealing with the challenges of today's complex work environment.

Training

EAP offers a variety of training programs to assist managers and employees in skill development. View Training Programs.