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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:B8411

AIRPORT OPERATIONS CONTROL CENTER SPECIALIST

NATURE OF WORK

This is specialized, independent work involving the operation of the Airport’s Operations Control Center (AOCC).

Work involves responsibility for operations of communication and computer systems pertaining to: Airport Security, Fire and Maintenance Systems, Electronic Visual Display System (EVIDS), Gate Control System, Teledesk System, Aircraft Response System, Weather Radar, and General Communications for the Department. Work is concentrated on ensuring a safe, efficient, and secure environment for passengers, airport personnel, vehicles, equipment and the movement of aircraft within established airport policies and procedures and local, state, and federal regulations. Duties include working rotating shifts and assignments, including holidays and weekends. Work requires communication with airport users, tenants, federal, state, local government and other agencies. Work is performed within general guidelines and reviewed for compliance within established standards.

ILLUSTRATIVE TASKS

Provides airport tenants and users with operational conditions, information, directions and assistance through various communications and computer systems to ensure safe, secure and expeditious movement of the traveling public.

Monitors airport operational conditions and status of automated systems, performing routine tests to ensure appropriate notifications and follow-up actions are taken.

Notifies airport staff of important operational matters by way of telephone, radio and paging systems.
Coordinates usage of County owned gates and ticket counters using assigned computer software.

Updates the Electric Visual Display System (FIDS, BIDS, ANDS, etc.) as needed.

Coordinates and dispatches appropriate staff regarding operational, maintenance,  safety and security related issues; logs and reports complaints (i.e., noise, shuttle, etc.) to staff for appropriate follow-up.

Monitors weather radar sets and disseminates severe weather information to tenants and staff.

Maintains surveillance to ensure security system is operational and monitors security system activities for discrepancies, and dispatches appropriate staff as required.

Monitors all automated equipment systems for fire, security and maintenance alarms, making appropriate notifications when necessary.

Initiates and coordinates airport response and notification of essential local, state and federal agencies to respond to emergencies in support of the “Unified Incident Command” structure; assist with operation of the Emergency Operations Center as required.

Collects, records and compiles information for statistical data on routine and emergency airport conditions relating to safety and security, as well as various operational activities; disseminates information on airport operational conditions, status of construction in progress, and other pertinent airport activities.

Monitors Communication Center equipment, reports equipment problems; records daily all significant events disseminated to and/or from the Communications Center in computerized logs.

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of modern communications practices, procedures and equipment.

Knowledge of a modern air carrier airport environment, specialized aircraft requirements and operational parameters.

Knowledge and familiarization of all airport areas, including those of tenant airlines, concessions, etc., and their functions.

Knowledge of safety and security requirements of an airport supporting commercial aviation.

Knowledge of customer service skills and telephone skills and etiquette.

Ability to collect information, accurately document and maintain accurate records, reports and inventory.

Ability to multi-task while performing in a concise, accurate and effective manner under emergency and stressful conditions, with limited supervision.

Ability to communicate effectively both orally and in writing.

Ability to detect, report and/or correct hazardous conditions.

Ability to utilize various computerized aviation information systems (i.e. Auto Attendant System, 800-Motorola Base Station, ComLog, Digital Voice Recorder, DTN/Kavouras Computer Systems, Dukane Call Box Phone/Annunciator Panel, Emergency Crash Phone, Electronic Visual Display Systems, Teledesk, etc.).

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

REQUIRED EXPERIENCE AND TRAINING

Successful completion of job related tests. Two (2) years experience in communication systems including radio dispatching and scheduling desired. 

NECESSARY SPECIAL REQUIREMENT

Possession of a valid Florida Driver's License.

GENERAL INFORMATION

Bargaining Unit:  Blue Collar
FLSA Status:  Non Exempt
Financial Disclosure Required:  No
Class Spec Estab./Revised:  E 10/2001   R  04/2012


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