NATURE OF WORK
This is highly professional and analytical work with responsibility for planning and directing the integration and automation of county business processes into an Enterprise Resources Planning (ERP) system, and on-going maintenance and enhancement of the system to fully realize system capabilities and meet evolving user needs.
Work involves responsibility for the integration of countywide business processes into an ERP system during the project-related efforts of the initial ERP project implementation as well as significant involvement in strategic planning and ongoing management of the application through the remainder of its life cycle. Project-related work includes facilitating communications and discussions with business process owners; assisting them in the analysis and re-design of their business processes, policies and technology systems; ensuring integration of cross-functional business processes; assisting in the implementation of redesigned processes and systems; and identifying the business impacts of changes in work processes. Ongoing responsibilities include facilitation of continuous business process improvement, planning and coordination of application changes and investments; ensuring that the business application evolves to meet the ongoing needs of the County; and coordinating and balancing IT support services with enhancements aimed at keeping the end users productive.
Responsible for the supervision of professional and technical personnel.
Work is performed independently with general supervision by an administrative superior. Performance is reviewed periodically through conferences, written reports, and overall program achievements.
Leads or facilitates county teams of professional and technical personnel in documenting, analyzing and re-designing business processes, and evaluating proposed systems and cost-benefit analyses.
Ensures integration of system configuration changes to other software modules.
Creates process maps and analyses in support of project teams.
Collaborates with business owners and provides guidance on system design.
Facilitates sessions on the business impacts resulting from the changes in business processes.
Leads and coordinates the testing processes for system changes, updates and
Reviews, approves/rejects and coordinates movement of changes in system landscape.
Reviews various types of project documentation for accuracy, completeness and adherence to applicable requirements.
Documents and analyzes policy changes recommended in support of redesigned and automated business processes.
Develops and maintains documentation for project reporting and before-after analysis.
Coordinates planning for system and process changes and investments to maximize the benefit to system users.
Prepares a variety of written documents including plans, special and regular reports, systems and organizational analyses and work flow charts as well as presentations, briefing materials and reports for the Project Steering Team and the Board of County Commissioners.
Supervises the work of assigned staff to ensure accuracy, quality, timeliness, progress toward department goals, and compliance with County standards by proactively monitoring work progress and results on an ongoing basis.
Prepares communications to end users and super users regarding process and/or system changes and roll out strategies; communicate through print (newsletters, hot topics, etc.), face-to-face or online presentations.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Thorough knowledge of current principles of management, public and business administration and their application to the administration of government activities.
Considerable knowledge and understanding of public sector business functions and processes such as finance, budget, project and grant accounting, purchasing, human resources, and payroll.
Thorough knowledge of the integration of business processes into an Enterprise-wide system.
Considerable knowledge of project management principles, practices and techniques.
Considerable knowledge of principles and practices of business process improvement.
Considerable knowledge of automated workflow systems, associated issues and requirements for implementation.
Knowledge of information technology applications for business processes.
Ability to facilitate groups to reach consensus on issues and solve problems.
Ability to plan, direct, and coordinate the work of other professionals in a manner conducive to quality performance and high morale.
Ability to establish and maintain effective working relationships with consultants, contractors, supervisors and department/division officials.
Ability to express ideas clearly and concisely orally, in writing, and when presenting to groups.
Ability to analyze complex operations and to organize components into logical plans or concepts.
Ability to exercise sound judgment in decision making.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Graduation from an accredited four-year college or university with major course work in public or business administration or related field; six (6) years of progressively responsible supervisory and administrative or project management experience, including four (4) years in technology-related or business process improvement-related project management working in or for the public sector; or any equivalent combination of relevant training and experience.
Bargaining Unit: Unrepresented
FLSA Status: Exempt
Financial Disclosure Required: No
Class Spec Estab./Revised: E06/2014