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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:N5306

CONSUMER RELATIONS SUPERVISOR

NATURE OF WORK

This is highly professional supervisory and administrative work in planning, organizing and directing investigative and enforcement activities regarding unfair and deceptive trade practices.

Work involves the responsibility for administering various programs and procedures for investigating of consumer complaints to insure adherence to fair trade practices. Supervision is exercised over subordinate professional, enforcement and clerical staff. Work is performed with considerable latitude for the exercise of initiative and independent judgment. Work is reviewed by an administrative superior through conferences, reports and evaluation of results achieved.

ILLUSTRATIVE TASKS

Coordinates, plans, assigns and supervises consumer investigative activities.

Coordinates and participates in investigations and enforcement of industries regulated by Broward County Permitting, Licensing and Consumer Protection Division; participates in contractor fraud investigations and complex fraud investigations.

Assists staff in informal resolution of contractor and business-consumer problems; supervises voluntary compliance program.

Reviews completed investigations and makes recommendations to administrative superior.

Interacts with the media regarding consumer issues and complaints.

Assists in the development and implementation of the Division's consumer education, public outreach and information program.

Reviews new local, state and federal laws and regulations for administrative application to divisional activities.

Makes recommendation concerning internal policies and procedures to administrative superior.

Coordinates regulatory activities of the Contractor and Moving Sections.

Supervises cash handling procedures for revenues collected from the moving companies who have applied for licenses.

Supervises and directs subordinate professional, enforcement and clerical staff involved in the investigation of contractor and consumer complaints; develops and supervises staff and volunteer training programs.

Performs related work as requested.

KNOWLEDGE, ABILITIES AND SKILLS

Thorough knowledge of current laws, literature and developments in the consumer protection field and/or thorough knowledge of general investigative and construction principles and practices.

Thorough knowledge of sales promotion techniques and advertising practices used in the County.

Thorough knowledge of research and analytic techniques and sources of information in the consumer protection field.

Considerable knowledge of modern office methods and procedures.

Ability to conduct investigations and evaluate and review reports of field investigations and enforcement activities for use in litigation.

Ability to plan, assign, coordinate and supervise the work of a staff of professional and clerical employees.

Ability to interpret and apply new local, state and federal legislation to divisional activities.

Ability to communicate effectively, both orally and in writing.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

REQUIRED EXPERIENCE AND TRAINING

Graduation from an accredited four-year college or university with major course work in public or business administration or related field; six (6) years experience in consumer complaint investigations or contractor fraud and code enforcement, including four (4) years experience in the supervisory aspects of the work; or any equivalent combination of relevant training and experience.

GENERAL INFORMATION

Bargaining Unit: Unrepresented
FLSA Status: Exempt
Financial Disclosure Required: No
Class Spec. Estab./Revised:  E  10/1996   R  01/2012


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