NATURE OF WORK
This is responsible professional and administrative work in planning and conducting Department-wide internal reviews and evaluations of Human Services Department programs, services, procedures and operations, including general fund and grant funded programs, and contracts, purchasing and lease agreements. Work involves supervision and coordination of activities of professional, technical and support staff assigned to the section within the Human Services Department.
Employees in this class are required to apply advanced knowledge and skills in developing performance objectives, operating procedures and systems to review organizational performance and compliance and evaluate service delivery practices. Performance is reviewed by an administrative superior through completed tasks, conferences, written reports and program achievements.
Develops policies and procedures, methodologies and evaluation instruments necessary to conduct Department-wide internal reviews of established quality assurance and contract administration practices, administrative procedures, and data reports for general fund and grant funded programs.
Guides subordinates and assists in the analysis and issuance of compliance determinations and recommendations with regard to internal procedures for cash handling, emergency assistance, numbered procedures and general standard operating procedures.
Guides subordinates in the planning, scheduling and issuance of internal performance reviews for general fund and grant funded programs in the Department; participates as necessary in the completion of complex assignments.
Interprets qualitative and quantitative data and makes recommendations for changes in programs and processes to achieve program or service improvements.
Participates in leadership meetings and activities to promote the ongoing success of the section; attends conferences and professional meetings to plan, improve, and coordinate reviews and assessments of human services operations and service delivery.
Plans and directs the work activities of staff assigned to the section and evaluates staff performance.
Prepares and compiles statistical, technical, and narrative reports, correspondence, memoranda and position papers using basic computer-based software applications.
Regularly informs management of performance review progress and/or technical problems; conducts periodic project status meetings with staff; prepares administrative reports regarding job scheduling and assigned activities.
Reviews and evaluates completed work, findings and recommendations for accuracy, adequacy and presence of sufficient supporting documentation, ensures working papers support findings and conclusions in accordance with professional and departmental standards.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of human/public service contract and grant initiation and administration.
Considerable knowledge of methodologies employed in the field of monitoring and evaluating established service delivery, quality assurance, contract administration and grant compliance practices.
Considerable knowledge of practices and procedures for conducting internal reviews pertaining to financial operations and data validation, agreements with external vendors, contractors and funders having a contractual relationship with Broward County.
Considerable knowledge of qualitative and quantitative statistical analysis as they apply to the area of assignment.
Considerable knowledge of quality assurance/improvement theory, practice, and application as they apply to the area of assignment.
Considerable knowledge of standard practices in the fields of local government or public procurement, budgeting and accounting.
Considerable knowledge of standards to evaluate the efficiency and quality of management capacities.
Considerable knowledge of modern office practices, procedures, systems and equipment.
Considerable knowledge of the principles, practices and techniques of supervision, management and organization.
Knowledge of laws and state regulations, applicable to the area of assignment, for instance JCAHO standards, federal confidentiality laws, and HIPAA.
Ability to analyze and interpret policies and procedures specified in quality assurance program guidelines.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to direct and coordinate the work of an internal review team to achieve objectives within projected time constraints.
Ability to exercise judgment and discretion in evaluating findings for critical and non-critical matters.
Ability to gather and interpret quantitative and qualitative data to evaluate programs or services and to present findings.
Ability to plan the objectives, approach, scope and work plan to accomplish performance reviews objectives in accordance with professional and departmental standards.
Ability to supervise subordinates in a manner conducive to full performance and high morale.
Ability to use a personal or lap-top computer and business software applications.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Bachelor’s degree from an accredited college or university with major course work in public or business administration or field closely related to the area of assignment; five (5) years of progressively responsible administrative experience in quality assurance or systems analysis and/or in initiating, managing, coordinating, monitoring and/or evaluating contracts or grants in a health or human services program/environment, including three (3) years of supervisory experience; or any equivalent combination of relevant training and experience.
NECESSARY SPECIAL REQUIREMENT
Possession of a valid Florida driver’s license, and be able to drive throughout employment and to obtain and maintain authority to drive on County business.
Bargaining Unit: Unrepresented
FLSA Status: Exempt
Financial Disclosure Required: No
Class Spec. Estab./Revised E 10/2009