NATURE OF WORK
This is advanced professional, technical and analytical work in the planning, development, design, implementation and delivery of multimedia and technical training programs with administrative responsibility in database and application systems implementation and administration.
Incumbent provides high-level technical support of large scale automation systems and requires responsibility for database and application systems administration in an assigned division or agency. Work involves responsibility for planning and administering training programs for technical data processing and non-technical personnel. Incumbent develops, implements and delivers a wide variety of training to a variety of audiences. Work is reviewed by an administrative or professional superior through consultations and evaluation of program results.
This classification is distinguished from Technical Trainer by the additional experience and training required, and the greater complexity of area of assignment.
Meets with user personnel for applications analysis, demonstrations and training.
Designs, develops, maintains, and evaluates technical training courses.
Instructs a variety of audiences on various new and revised PC software applications.
Resolves assigned user/client problems and supports users over the phone and on-site in use of their computer applications.
Develops all course content including handouts, handbooks and media for courses.
Researches, evaluates, tests and installs new and upgraded systems and applications software and hardware.
Responds within established policies and procedures to calls or inquiries from user personnel to resolve current hardware, software, peripheral equipment, or network problems.
Writes and maintains records, reports and documentation on systems and software specifications and configuration.
Acts as database and applications systems administrator for a division or agency with large scale, diversified automation systems.
Works with vendors on new or adapted training programs and media.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Thorough knowledge of general adult education theories, principles, current technical methods and practices in adult education.
Considerable knowledge of computer hardware and software applications, operating system components and language relevant to area of assignment.
Considerable knowledge of departmental organization and operations in relation to requirements for effective training.
Ability to develop, compile and analyze course outlines, lesson plans and training aids suitable for varied department programs.
Ability to counsel and advise employees concerning training and educational requirements for career growth and progressions, job performance improvement and related purposes.
Ability to plan, organize and conduct formal training for user agency personnel.
Ability to troubleshoot and resolve complex hardware, software and network related problems.
Ability to analyze technical material and documentation.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation or sexual orientation.
Skill in the use of computer and peripheral equipment.
REQUIRED EXPERIENCE AND TRAINING
Graduation from an accredited four-year college or university with major course work in education, computer science or related field; four (4) years experience as a technical instructor, including one (1) years experience in instructional design; or any equivalent combination of relevant training and experience.
Bargaining Unit: Government Supervisors Association - (Professional Unit)
FLSA Status: Exempt
Code of Ethics
Work Locations: Office of Information Technology
Class Spec. Estab./Revised: E10/00