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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:P5302

CONSUMER RELATIONS ANALYST II

NATURE OF WORK

This is responsible investigative work regarding unfair and deceptive trade practices, and may include regulatory activities and enforcement of County Ordinance.

Work involves receiving and investigating consumer complaints to ensure compliance with fair trade practices and regulatory compliance and enforcement. Work is performed within established policies and procedures. Work is reviewed by an administrative superior through conferences, observation of work activities, and evaluation of results achieved.

DISTINGUISHING CHARACTERISTICS

This classification is distinguished from a Consumer Relations Analyst I by the additional experience required.

ILLUSTRATIVE TASKS

Receives, analyzes and investigates consumer complaints.

Assists attorneys in preparation of cases where legal action becomes necessary.

Testifies in court concerning violations, addresses civic groups regarding fraudulent business practices.

Maintains surveillance of advertising media for misleading information.

Assists in research studies appropriate for the education and protection of the consumer.

Collects regulatory funds; issues licenses and keeps records reflecting the regulation of County ordinances.

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Considerable knowledge of current laws, literature and developments in the consumer protection field.

Considerable knowledge of sales promotion techniques and advertising practices used in the County.

Considerable knowledge of research and analysis techniques and sources of information in the consumer protection field.

Ability to prepare concise reports of field investigations and enforcement activities for use in litigation.

Ability to communicate goals, objectives, and methods of consumer protection practices to individuals, community groups and agencies.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

REQUIRED EXPERIENCE AND TRAINING

Graduation from an accredited four-year college or university with major course work in public or business administration, education, journalism or related field; four (4) years experience in consumer relations or counseling work; or any equivalent combination of relevant training and experience.

GENERAL INFORMATION

Bargaining Unit:                Government Supervisors Association -                                       (Professional Unit)

FLSA Status:                      Non-Exempt

Code of Ethics Certification: No

Class Spec. Estab./Revised: E 04/1977   R  09/2010

 


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