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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:P5303

CONSUMER RELATIONS ANALYST III

NATURE OF WORK

This is professional administrative work in planning, organizing, and conducting investigative work regarding unfair and deceptive trade practices including regulatory and enforcement activities of County ordinance and preparation of consumer education programs.

Work involves the responsibility for administering various programs and procedures for investigating consumer complaints to ensure adherence to fair trade practices and regulatory compliance and enforcement. Work is performed with considerable latitude for the exercise of initiative and independent judgment. Work is reviewed by an administrative superior through conferences, reports and evaluation of results achieved.

DISTINGUISHING CHARACTERISTICS

This classification is distinguished from a Consumer Relations Analyst II by the greater experience required and additional administrative responsibilities that are associated with the position.

ILLUSTRATIVE TASKS

Coordinates, plans and participates in consumer investigative activities.

Assists staff in informal resolution of business-consumer problems; supervises voluntary compliance program.

Reviews completed investigations and makes recommendations to administrative superior.

Participates in complex fraud investigations.

Assists in the development and implementation of the Division's consumer education and information program.

Reviews new local, state and federal laws and regulations for administrative application to divisional activities.

Prepares cases for legal enforcement for businesses not in compliance with County ordinances.

May supervise subordinates in conducting investigative work.

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Considerable knowledge of current laws, literature and developments in the consumer protection field.

Considerable knowledge of sales promotion techniques and advertising practices used in the County.

Considerable knowledge of research and analytic techniques and sources of information in the consumer protection field.

Considerable knowledge of County ordinance and legal enforcement procedures, including service of process and business entity law.

Considerable knowledge of modern office methods and procedures.

Ability to assist legal counsel in preparing legal cases.

Ability to interpret and apply new local, state and federal legislation to divisional activities.

Ability to evaluate and review reports of field investigations and enforcement activities for use in litigation.

Ability to plan, assign, coordinate and supervise the work of a staff of professional and clerical employees .

Ability to communicate effectively, both orally and in writing.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

Skill in the use of a personal computer to access and retrieve data.

REQUIRED EXPERIENCE AND TRAINING

Graduation from an accredited four-year college or university with major course work in public or business administration, education, journalism or related field; four (4) years experience in consumer relations or counseling work; including two (2) years experience in the administrative aspects of the work; or any equivalent combination of relevant training and experience.

GENERAL INFORMATION

Bargaining Unit:               Government Supervisors Association -                                      (Professional Unit)

FLSA Status:                        Exempt

Code of Ethics Certification:   No

Class Spec. Estab ./Revised:  E  05/1977   R 09/2010


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