NATURE OF WORK
This is highly responsible administrative and professional work coordinating and managing functions of specific projects involving comprehensive planning for human services.
Work involves research, preparing policy analyses, and developing proposals to improve the delivery of human services and the coordination of programs associated with human services in a variety of divisions, offices or specialized sections of the Human Services Department.
Assignments are received in both specific and general terms with latitude for determining methods and procedures. Work is subject to review by the Division and/or Department Director for determining adherence to the County's established ordinances, rules and administrative regulations.
(May vary slightly based on area of assignment).
Analyzes trends in human services systems of care and develops proposals to improve the systems.
Assists in developing long term plans and in coordinating programs within the Human Services Department.
Attends meetings, workshops, and conferences, as required for the area of assignment, to gather information about program-related trends and best practices, etc. and to network with other practitioners and/or providers.
Compiles data and prepares narrative and statistical reports, program reports, and position papers, etc.
Conducts research and special studies applicable to the area of assignment; prepares analyses of human service issues and policies and makes recommendations based upon studies.
Coordinates involvement of social, educational, governmental, health institutions and private providers in collaborative initiatives for the purpose of planning comprehensive human services.
Designs, implements and manages projects that promote inter-agency collaboration and community partnerships.
Develops detailed information requirements and statistics regarding local populations for the purpose of developing policy recommendations in the area of human services.
Makes determination of requirements and scope of study necessary, in light of objectives and problem resolution, associated with service gaps in the human services system of care.
Manages assigned administrative projects and coordinates activities to ensure project completion.
May assist in developing and maintaining policy and procedural standards of operations to satisfy JCAHO or other accreditation requirements. May participate in JCAHO or accreditation activities.
May assist in developing Division policies and operating procedures.
May assist with grant procurement activities.
May assist with in‑service training programs.
May assist with measuring and assessing program outcomes, personnel performance, and operational functions.
May assist with preparation of Commission Agenda items and commission requests.
May organize and conduct community meetings and seminars, serving as liaison between the Division and the community. May attend conferences and professional meetings to plan and coordinate the delivery of human services within the County.
Provides professional level staff assistance to superior(s) in specially assigned areas of operations; assists and advises on matters pertaining to assigned programs or projects.
Reviews existing organizational patterns, programs and work relationships to provide recommendations for new operating systems.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of general and specialized areas of human services and current best practices of service delivery.
Considerable knowledge of governmental and private agencies and institutions and ways in which these resources may be made available to client.
Considerable knowledge of social work and/or program principles, techniques, and practices and their applications to specific casework as well as community problems.
Considerable knowledge of the principles and practices of public administration and social services.
Considerable knowledge of the principles of management and their application to the administration of governmental affairs.
Knowledge of basic budgetary principles and procedures.
Knowledge of community social service, mental health and health care systems, as well as collaboration/planning capabilities.
Knowledge of related human services and health advocacy issues.
Knowledge of the principles, practices and procedures of organization and administration.
Ability to analyze narrative and tabular data in order to assess program effectiveness and delivery efficiency.
Ability to carry out complex oral and written instructions.
Ability to communicate effectively, both orally and in writing.
Ability to exercise judgment and discretion in establishing, applying and interpreting departmental policies and procedures.
Ability to identify community resources for the purpose of building partnerships and collaborations appropriate to the goals of the agency, the Division, and the Department.
Ability to learn agency policies, procedures and regulations related to the area of assignment.
Ability to use a personal computer and basic office application software.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
REQUIRED EXPERIENCE AND TRAINING
Bachelor’s degree from an accredited college or university with major course work in public administration, planning, social work or other field closely related to the area of assignment; four (4) years of progressively responsible experience in an administrative capacity in the development and implementation of policies, programs and initiatives in the field of human services; or any equivalent combination of relevant training and experience.
Bargaining Unit: Unrepresented to 10/00
After 10/00 – GSA-Professional
FLSA Status: Exempt
Code of Ethics Certification: No
Class Spec. Estab./Revised: E11/94; R12/05