NATURE OF WORK
This is advanced professional and supervisory work in the performance of crisis intervention counseling and coordination of services for victims of sexual assault, incest, and child abuse in a unit which operates 24/7.
Work involves responsibility for planning, developing, and supervising crisis intervention services, staff and administrative functions in the assigned area, including hiring and staff development within County guidelines.
Employees in this classification supervise employees who work on scheduled shifts on a 24/7 basis and apply a variety of counseling techniques in the course of interviewing clients, provide crisis intervention counseling and social service referrals; conduct forensic interviews; provide rapid, accurate and effective assessment and intervention services as necessary, both via telephone and in-person; provide linkage to community resources where appropriate and supportive backup to community agencies, law enforcement, child protective investigators, and non-offending family members.
Work also includes supervising staff who serve as advocates for victims and support physicians and/or nurse practitioners in the performance of forensic medical examinations. Employees in this classification may provide direct client services as back-up to agency staff.
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement process/processes in coordination with management team.
Ensures scheduling of 24/7 shift coverage; Monitors and evaluates Crisis Unit services and triage for quality and effectiveness, consulting with management team; reviews, assesses and provides support regarding the effect(s) of case issues on staff members; monitors the environment of care to maximize participant and staff safety.
Consults with law enforcement, child protective investigators, the State Attorney’s Office, ChildNet, Inc., and/or other agencies as required.
May assist staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
May testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.
Monitors clinical or program participant records for quality of work and to insure compliance with agency and funder requirements or standards; reviews staff utilization of the agency’s electronic client services tracking system or other applications used.
Assists with accreditation/certification activities and participates in accreditation/certification reviews.
Attends staff meetings and scheduled training sessions as assigned.
Participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Prepares program, operating and other reports and correspondence using computer-based office applications.
Instructs staff in new crisis intervention approaches as they develop in the field and shares research and development; supports staff professional development and assists in identifying training needs and opportunities.
Provides community in-service training and presentations for awareness, education and prevention purposes.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of crisis intervention principles, techniques and practices and their application to victims of sexual abuse, incest, child abuse, and family violence.
Considerable knowledge of the laws and judicial systems related to sexual battery and child abuse, and the judicial system and process.
Considerable knowledge of the dynamics of sexual assault, incest and child abuse, as well as the psychological concepts and principles of human development and behavior.
Considerable knowledge of age and cultural competence theory and practice applicable to domestic violence, sexual abuse, sexual assault, child and elder abuse.
Considerable knowledge of available governmental, community and private programs and resources.
Knowledge of the theory and practice of continuous quality improvement or performance improvement.
Knowledge of public health laws and state regulations including accreditation standards such as established by the National Children’s Alliance for Children’s Advocacy Centers and the Florida Council Against Sexual Violence for Rape Crisis Centers, as well as federal confidentiality laws.
Ability to establish rapport with supervisees at varying stages of professional development, as well as clients, under adverse conditions for the purposes of supervision and training.
Ability to train and supervise staff in accordance with the agency’s documentation policy and procedures and accreditation standards.
Ability to communicate clearly and concisely, both orally and in writing and to react quickly and calmly in emergencies or crisis situations.
Ability to work independently and use sound judgment and to adhere to agency policies and procedures, while concurrently working effectively on a multidisciplinary team.
Ability to work collaboratively with team partners both within and outside of the agency.
Ability to prepare technical and professional reports using computer-based applications, including the ability to keep detailed, accurate records and documentation.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Master’s Degree from an accredited college or university with major coursework in psychology, social work, human services, mental health counseling or other closely related field; four (4) years of experience in professional social work and/or counseling to include two (2) years of supervisory experience; or any equivalent combination of relevant training and experience.
NECESSARY SPECIAL REQUIREMENT
Possession of a valid Florida Driver’s license at time of appointment.
Bargaining Unit: Government Supervisors Association – (Professional Unit)
FLSA Status: Exempt
Code of Ethics Certification: No
Class Spec. Estab/Rev. E 06/2009