NATURE OF WORK
This is specialized supervisory work assisting in managing the operational activities of the Mass Transit Division.
Work involves directing the operations function of the division through supervising the activities of transit supervisors who are involved in dispatching, road supervision and communications. Incumbent is responsible for taking appropriate action to ensure the safe and timely operation of the mass transit system. Supervision is received from an administrative superior who provides latitude for independent judgment and discretion and reviews work through conferences, reports and observation of work results.
Supervises, directs and monitors performance of subordinate supervisors engaged in dispatching, communications and road supervisory functions; authorizes changes in schedules and routes; gives instructions to resolve complex situations.
Provides direct supervision in the field at the scene of major accidents or incidents involving bus operations; provides administrative liaison and consults with law enforcement officials and agencies.
Oversees bus operations at bus terminal locations.
Coordinates and directs routine operations including managing office, business and clerical functions.
Communicates with the general public and passengers to resolve complaints concerning transit service and bus operators; demonstrates good passenger/public relations skills; reviews and investigates complaints with bus operators; authorizes and implements disciplinary actions as necessary.
Reviews daily operating reports to determine any deviation from scheduling or operating standards; recommends adjustments and appropriate action to eliminate problems.
Assists in administering the labor contract and participates in grievance and arbitration proceedings related to contract violations or interpretations.
Makes recommendations to administrative superior regarding operational procedures.
Assists in preparing budget recommendations.
Acts as Transit Manager in his absence.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of the operations phase of an urban mass transportation system.
Considerable knowledge of mass transit related safety procedures and policies.
Knowledge of local, state and federal statutes and laws that affect transit.
Knowledge of labor relations, contract administration, and the collective bargaining agreements within Broward County Transit.
Some knowledge of budget preparation and administration.
Ability to plan, supervise and coordinate the activities of subordinates.
Ability to communicate effectively, both orally and in writing.
Ability to analyze, and use sound judgment to resolve urban mass transit operational problems.
Ability to analyze and evaluate data, determine data requirements, and prepare recommendations and reports.
Ability to plan and conduct training sessions for supervisors and bus operators.
Ability to understand and use basic computer programs.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
REQUIRED EXPERIENCE AND TRAINING
Graduation from an accredited four-year college or university with major course work in transportation, business administration, or engineering; four (4) years supervisory experience in a mass transit or transportation operation; or any equivalent combination of relevant training and experience.
Bargaining Unit: Government Supervisors Association - (Professional Unit)
FLSA Status: Exempt
Code of Ethics Certification: No
Work Locations: Mass Transit
Class Spec. Estab./Revised: E05/1979 R03/2005