NATURE OF WORK
This is professional work providing employment related services to clients with limited English proficiency. All work is conducted with language assistance and cultural sensitivity to clients to insure they have meaningful access to services. Specific language needs will vary depending on the current client population.
Work involves development and implementation of employability skills and acculturation classes for refugee clients. Work also includes networking with other agencies serving refugee clients and coordination of new client contacts with the Refugee Outreach Coordinator. Employees exercise some initiative and judgment within established procedures and grant requirements. Supervision is provided by a professional supervisor for completeness, consistency, production, and timeliness.
Conducts periodic training classes for refugee clients on employability skills and acculturation topics.
Develops curricula for client training classes.
Coordinates relevant service presentations by other agencies.
Provides follow-up and related information to trainees, as appropriate.
Conducts program orientation classes for prospective and/or new clients.
Helps new clients navigate systemic barriers to employment and those related to driver’s license, social security cards, employment authorization, discrimination, and similar issues.
Develops and maintains an information/resource library on topics relevant to refugee clients.
Assists administration of Comprehensive Adult Student Assessment systems (CASAS) testing for English language proficiency.
Documents all training activity and tests. Prepares correspondence. Completes appropriate forms and reports.
Prepares narrative and technical reports using basic computer office applications, including spreadsheets.
Schedules and arranges logistics for all training classes.
Develops tools for evaluating effectiveness of training and other orientation activities.
Attends staff conferences for exchange of information and development of orientation strategies.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of the local refugee community.
Some knowledge of cultural adjustment difficulties and sources of stress for refugees.
Some knowledge of community education and/or adult training techniques.
Some knowledge of factors relevant to successful job placement.
Some knowledge of the range of community agencies, programs and resources available to clients.
Ability to analyze problems and identify possible solutions.
Ability to communicate effectively in English and interpret on behalf of clients.
Ability to conduct presentations in a classroom environment.
Ability to develop curricula for adult training classes.
Ability to operate a personal computer using a variety of computer-based applications, including basic office software and spreadsheets.
Ability to speak the appropriate foreign language(s) fluently.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
REQUIRED EXPERIENCE AND TRAINING
Graduation from an accredited four (4) year college or university, or foreign educational equivalent, with major course work in social science or other field closely related to this assignment; six (6) months of experience in pre-employment counseling, social acculturation for immigrants, social service or community resource referral, or other closely related work; or any equivalent combination of relevant training and experience.
SPECIAL NECESSARY REQUIREMENT
May be required to possess a valid Florida Driver’s License and to obtain and maintain authority to drive on County business. Fluency in English and appropriate foreign language(s) required.
Bargaining Unit: Government Supervisors Association – Professional Unit.
FLSA Status: Exempt
Code of Ethics Certification: No
Class Spec. Estab./Revised: E10/07