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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301

Class Code:W0136


SUMMARY:   Under general supervision, performs a variety of specialized office support work involving the use of a personal computer, a variety of software applications, and other office equipment.


DISTINGUISHING CHARACTERISTICS:   This classification is distinguished from an Office Support Clerk by the ability to work independently with limited supervision, and advanced level of work assignments.  



·         Interacts with public, County staff, or vendors in order to obtain goods/services, assist them in using agency or postal delivery services, equipment, programs, and/or facilities, collect fees, answer questions, identify their service needs or locate missing materials.

·         Prepares a variety of correspondence, notifications, forms, meeting minutes, and related documents in order to communicate information to staff and/or the public.

·         Processes requests for agency materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.

·         Files a variety of correspondence, documents, requests received, and other forms/materials in order to provide documentation of activities and comply with agency/State records management, and agency operating policies and procedures.

·         Maintains adequate amounts of a variety of supplies, materials and equipment in order to ensure availability of items needed for efficient operation.

·         Reviews time cards, leave requests, and related documents in order to ensure employees are paid correctly and leave balances are accurate.

·         Sets up a variety of manual and/or electronic files in order to facilitate case or work management and tracking and facilitate storage and retrieval of information.

·         Distributes paychecks to employees in order to ensure each employee receives his/her pay check.

·         Sorts mail ( U.S., foreign and interoffice) in order to determine which mail processor to use and/or direct it to the appropriate division/person.

·         Proofreads printouts, summary reports, or on screen data in order to identify data entry errors.

·         Opens files for new cases in order to facilitate case management and tracking.

·          Retrieves information/summary reports from a variety of databases/spreadsheets in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public .

·         Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE :  (Applicants are expected to possess the required Knowledges, Abilities, and/or Skills listed below prior to being hired for positions in this job class.)

·         Knowledge of procedures for operating various office equipment, including personal computers.

·         Knowledge of standard formats used for a variety of correspondence, notices, schedules, and related materials.

·         Knowledge of English spelling and grammar.

·         Ability to operate a personal computer to prepare a variety of correspondence, notices, schedules, and related materials and/or record hearings using a variety of software/applications.

·         Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division.

·         Ability to read names, account numbers, amounts and related information on a variety of documents.

·         Ability to sort/file materials alphabetically, chronologically, and numerically.

·         Ability to keyboard.

·         Ability to prioritize work activities.

·         Ability to work effectively in high stress situations.

·         Ability to operate a variety of standard office equipment.

·         Ability to use a variety of office software applications, including browsers, word processing, database, spreadsheet, and/or presentation applications to prepare a variety of documents, forms, and/or related materials.

·         Ability to compose letters, memos, and related documents covering a variety of routine work related topics.

  • Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

·         Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County = s Ethics and Conflict of Interest policies.

·         Skill in entering data into computer with less than 5% error rate.


KNOWLEDGE, ABILITIES AND SKILLS – NOT REQUIRED AT TIME OF HIRE BUT EXPECTED TO BE DEVELOPED ON THE JOB:   (The following Knowledges, Abilities, and/or Skills listed below, although considered to be necessary in order to perform the work of this job title, are not required at time of hire .)

·         Knowledge of the general operating policies and procedures of the assigned agency.

·         Knowledge of types and locations of various materials and services within the assigned agency or facility.  


·         Knowledge of policies and procedures for processing incoming/outgoing inter-office mail.

·         Knowledge of established customer service policies, procedures, and techniques.

·         Knowledge of procedures for ordering supplies, equipment, and materials.

·         Ability to understand, follow, and explain a variety of County/agency policies and procedures.

·         Ability to explain/demonstrate procedures for performing a variety of work activities.

·         Ability to learn/perform a variety of work activities in assigned agency.

·         Ability to operate a multi-line phone console.

·         Ability to develop/revise operating procedures for a variety of policies.

·         Skill in verifying that a variety of forms/documents received have necessary information in appropriate locations with less than 5% error rate.

·         Skill in entering daily, weekly and monthly totals into log sheets or computer program with no errors.



Successful completion of job related tests.  Two (2) years of general office support work desired.


Bargaining Unit:            White Collar                              

FLSA Status:                Non-Exempt

Class Spec Established/Revised: 06/2004 03/2012 

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