NATURE OF WORK
This is specialized clerical work performed under close to general supervision involving a variety of office and clerical duties and other assignments associated with preliminary and post document recording, collection of taxes, and issuance of motor vehicle license plates and titles. Cashiering and customer service skills are required.
Provides customer service, in person or by phone, fax or e-mail in connection with document recording, taxes or vehicle/vessel registration.
Reviews and processes applications for Florida title for vehicles, vessels, mobile homes and parking placards.
Issues new, transfer, or renewed license plates and registrations, with or without application for Florida title, per Florida Statutes and DMV rules and regulations.
Performs office functions including issuing correspondence, opening and processing mail, validating payments, answering phones, checking payment history, printing tax bills, processing installment plan requests, processing address changes and researching refund requests.
Performs activities associated with collection of delinquent taxes, including seizing, auctioning and levying.
Performs review of reports for County or State related to (DHSMV) transactions processed.
Reviews and processes registrations for local business tax or tourist development tax.
Processes a variety of records associated with tax collection.
Scans documents into a database. Reviews scanned documents for quality control. Processes the return of recorded documents to owners using appropriate methods. Redacts confidential information from documents pursuant to Florida Statutes.
Processes money received for vehicle tag/title fees, personal property/real estate taxes, tourist development tax, local business tax receipts, hunting/fishing licenses, recording fees and/or information/research fees.
Prepares receipts for imaging and archiving.
Balances cash drawer in accordance with established cash-handling procedures.
Processes and accepts passport applications in accordance with the guidelines established by the United States Department of State.
Processes incoming and outgoing mail, including picking up, sorting, delivery and responding to customer requests.
Assists customers with tax or official record searches with microfiche/microfilm. Supplies certified copies, and prepares Clerk’s certificates as required.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of modern office practices, procedures and equipment.
Knowledge of database information storage and retrieval.
Skill in cash handling.
Skill in operation of keyboard.
Ability to sort/file materials alphabetically, chronologically, and numerically.
Ability to enter data in a variety of database applications.
Ability to read and understand data/information from a variety of computer spreadsheets, printouts, or related documents.
Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division accurately.
Ability to touch type/keyboard.
Ability to review/evaluate data/information to identify errors in account numbers, dates, amounts or related information.
Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division.
Ability to bend, stoop, twist, and reach to shelve a variety of office and/or rental equipment and materials.
Ability to lift and carry up to 25 lbs. without assistance, when required.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED TRAINING AND EXPERIENCE:
Successful completion of job related tests. One (1) year of office support, cashier, or closely related work desired.
Bargaining Unit: White Collar
FLSA Status: Non-Exempt
Code of Ethics Certification: No
Class Spec Established/Revised: E12/2012