This is advanced work in the Records, Taxes and Treasury Division.
Work involves phases of the Records, Taxes, and Treasury Division including real estate taxes, delinquent taxes, local business tax receipts, hunting and fishing licenses, passports, auto tag, title and vessel registration, and auto tag mail and public information centers, tourist development taxes, records management, recording and indexing of a wide variety of legal documents, in addition to considerable public contact. Duties are carried out within a framework of established statutes, ordinances, regulations, and divisional policies and procedures with latitude for independent action. Considerable independent initiative and judgment is exercised in conformance with standard operating procedures.
Work is performed under limited supervision of an administrative superior.
This classification is distinguished from a RTT Specialist II by the ability to work independently with limited supervision and by the greater experience required.
(May perform the following in the several sections of Records, Taxes and Treasury Division, including Tax Collection, Recording, Auto Tags, Tourist Development Taxes and Records Management):
All of the tasks and responsibilities of the RTT Specialist I and II plus the following, if assigned:
For All Areas:
Performs work within clearly defined areas of statutes, ordinances, regulations, and procedures; work is reviewed on completion through reports and citizen response.
Updates/maintains the County database(s) in order to facilitate information recording, filing, storage, and retrieval and/or verify accuracy of information.
Interacts with the public and/or County staff in order to assist them in using Department services, equipment, programs, and/or facilities, collect fees, answer questions, identify their service needs or locate missing materials.
Reviews work of less experienced staff in order to facilitate efficient, effective operation of the unit by monitoring work activities and evaluating completed activities for conformance with established performance criteria.
Resolves day-to-day operating problems/issues from less experienced staff in order to maximize the efficiency/effectiveness of office operation by determining the appropriate means of correcting the problem/issue and assigning/scheduling appropriate staff to correct the error.
Develops/revises procedures for office/unit procedures manual.
Trains staff in the use of a variety of office equipment and performance of work.
Review and Prepare Time sheets.
Performs related work as required.
Reviews, investigates and collects various types of accounts owed to the County such as property tax, personal property tax, local business tax.
Maintains all pertinent information on accounts including collection and payment activity; establishes installment payment plans and follows-up on the plans to insure payment.
Answers inquiries from debt holders, business owners, citizens, law enforcement, attorneys, mortgage companies, and other governmental agencies.
Prepares documents for recording in order to ensure that documents and related materials are correctly and accurately recorded.
Assists in the preparation of the annual tax rolls.
Assists with the process of bank branch and lockbox payments.
Conducts delinquent tax postings, levies, seizures and auctions.
All RTT Specialist III should serve as a leader to RTT Specialist I and II positions while also supporting the Supervisor(s) in meeting the demands of each day.
Be cognizant of the productivity and backlogs in each area to accurately assess and determine the current workflow for a smooth and efficient operation.
Troubleshoot and resolve minor recording problems such as balancing, indexing and financial reconciliation at the transaction level.
Records more complex documents with the understanding of how they relate to the Florida Statutes.
Prepares and processes documents for recording in order to ensure that documents and related materials are correctly and accurately recorded using more complicated equipment.
Enlist and inform support staff with technical issues that may arise to promptly resolve any system issues.
Prioritize work and projects to ensure the primary goal of serving the public is effectively and efficiently met each day.
For Auto Tags:
Schedule and audit the work of Auto Tag staff including the front line.
Prepare and approve daily deposits, change orders and cash receipts.
Contact DHSMV, State and County offices as related to Auto Tag processing.
Disperse Fast Titles to staff for issuance to Auto Tag customers.
Open and close office as needed, including daily cash close outs for staff.
Responsible for ordering and maintaining DMV inventory.
For Tourist Development Tax:
Knowledge of basic rules contained in applicable Florida Statutes, Florida Administrative Code, County Ordinances and other official sources pertaining to the collection and administration of Tourist Development Tax.
Ability to search Florida Statutes, Florida Administrative Code, Florida Department of Revenue publications, County Ordinances and other official sources to reference basic rules governing the collection and administration of Tourist Development Tax.
Performs all functions in monthly delinquency process: generates report; reviews and mails notices; analyzes accounts; prepares notices of intent to lien; prepares final tax notices using Excel calculation spreadsheet; prepares lien documents; maintains documentation on all enforcement actions.
Monitors returned e-check notifications and informs manager. Identifies transaction and payment allocation breakdown on collection system.
Prints reference information, prepares and enters journal voucher on AMS system.
For Records Management:
Receive, review and process document transmittals, dispositions and retrievals.
Provides records management support and training.
Works with Records Management archival software data entry, retention schedule editing and general record series modifications.
Responds to customer inquiries regarding records management, retention, dispositions and potential new records series classifications.
KNOWLEDGE, ABILITIES AND SKILLS:
In addition to the Knowledge, Abilities and Skills of the RTT Specialist II:
Knowledge of established customer service policies, procedures, and techniques in the assigned RTT section.
Ability to evaluate data/information and make decisions in accordance with established policies, procedures, guidelines, statutes and ordinances.
Ability to work effectively in a high stress situations.
Ability to work with minimal supervision.
Ability to explain/demonstrate procedures for performing a variety of work activities.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED TRAINING AND EXPERIENCE:
Successful completion of job related qualifications. Forty two (42) months of revenue collection, vehicle/vessel registration, document recording, records management or closely related work desired.
Bargaining Unit: White Collar
FLSA Status: Non-Exempt
Code of Ethics Certification: No
Class Spec Established/Revised: E02/14