NATURE OF WORK
This is para-professional administrative work assisting in the provision of equal employment opportunity, housing discrimination, and public accommodation complaints. Position incumbent will also perform administrative support work for the Office of Intergovernmental Affairs & Professional Standards.
Work involves performing a variety of tasks, which include complainant-interviewing, record keeping, compiling data, preparing reports, assistance in conducting investigations, and related assigned duties. Work requires exercising some initiative and independent judgment within established procedures. Supervision is provided by a professional superior who reviews work for accuracy and adherence to established policies and procedures.
Interviews and assists employees and applicants with complaints of discrimination; prepares complaint forms and records, tracks and assembles basic pertinent information for performance measurements and standard record-keeping purposes; drafts case reports as required by law.
Prepares and assembles information for dissemination.
Receives and responds to inquiries from employees and general public.
Schedules, coordinates and assists in training activities.
Provides administrative support to Boards.
Writes reports/prepares business documents.
Performs related work as required.
KNOWLEDGE, ABILITIES, AND SKILLS
Knowledge of the laws, rules, regulations, and policies governing equal employment, fair housing, and public accommodations under federal, state, and county ordinances.
Knowledge of business English, spelling, and arithmetic.
Ability to interpret various federal, state, and county statutes concerning equal employment, fair housing, and public accommodations.
Ability to exercise good judgment in interactions with the public.
Ability to use a variety of office software applications, including browsers, word processing, database, spreadsheet, and/or presentation applications to prepare a variety of documents, forms, and/or related materials.
Ability to search for and compile data from files and other sources applicable to the topic of concern.
Ability to communicate effectively, both orally and in writing.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Graduation from high school supplemented by coursework in statistics or business subjects; two (2) years experience in equal employment opportunity and fair housing work in a para-professional capacity; or any equivalent combination of relevant training and experience.
Bargaining Unit: White Collar
FLSA Status: Non-exempt
Class Spec Estab./Revised: E6/93 R07/11