SUMMARY : Under supervision performs a variety of basic customer service/office or branch support work at an assigned library location.
· Interacts with customers in order to assist them in using library services/equipment, programs and facilities, collect fines or fees, answer questions, identify customers’ service needs or locate missing materials.
- Checks a variety of library materials in and out, or renews materials at customers’ request, tracks location and usage of library materials.
- Shelves books and related library materials in order to facilitate locating library materials by customers and staff.
- Issues library cards to customers in order to allow them to check out library materials and use various library services.
- Balance cash drawer in order to ensure money (bills, coins, and checks) in drawer matches funds processed.
- Processes monies received, issues receipts, and provides change in order to account for bus fares and passes.
- Prepares bank deposits in accordance with established procedures.
- Resolves day-to-day operational concerns/issues in order to facilitate effective/efficient operation of the unit.
- May assist in training new employees regarding operating policies and procedures.
- Track funds received on a daily, weekly, and monthly basis in order to record/document activity.
- Inspects returned library materials in order to identify damaged items to be replaced, repaired, returned to vendor, or weeded.
- Processes requests for library materials/information received by phone, fax, email, or in person.
- Packs books/materials for interlibrary loan and/or return to issuing library in order to facilitate distribution of library materials to requesting customers and/or return materials to issuing library.
- Processes router and/or inter-library loan requests in order to provide customers with requested materials.
- Processes new and donated materials for circulation in order to maintain and enhance collection.
- Assists location manager in dealing with emergency situations as outlined in the Libraries Policy and Procedures Manual.
- Makes routine inspections of all parts of the building including roof, windows, doors, equipment, and grounds to ensure they are properly secured and in good working condition. May assist in opening and closing procedures.
- Maintains close observation of customers and determines that they are conducting themselves in accordance with the Libraries Customer Code of Conduct; examines library materials to determine if the have been authorized for removal.
- Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
- Knowledge of money counting procedures.
- Knowledge of data needed on checks and ability to read names, account numbers, amounts and related information on checks.
- Knowledge of public relations principles and techniques.
- Knowledge of library-related security and safety procedures.
- Ability to sort/file materials alphabetically, chronologically, and numerically.
- Ability to follow verbal and written instructions.
- Ability to keep simple records and make routine reports.
- Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division.
- Ability to bend, stoop, twist, lift (4 oz to 10 lbs) and reach to shelve a variety of library materials.
- Ability to maneuver book carts containing 50 -200 items for processing.
- Ability to count/tabulate coins and bills to determine cash totals and make change.
- Ability to manually count coins not processed by coin counting/sorting machine.
- Ability to operate a calculator to tabulate check totals.
- Ability to identify errors in account numbers, dates, amounts, or related information.
- Ability to conduct physical inspections of library facilities to ensure the safety of staff and customers.
- Skill in counting/tabulating coins, bills, and checks with less than 5% error rate.
- Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
- Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty’s Ethics and Conflict of Interest policies.
REQUIRED EXPERIENCE AND TRAINING
Successful completion of job related tests.
Bargaining Unit: White Collar
FLSA Status: Non-Exempt
Class Spec. Estab./Revised: E 06/2004 R 03/2012