NATURE OF WORK
This is paraprofessional case work providing employment related and social adjustment services to clients with limited English proficiency. All work is conducted with language assistance and cultural sensitivity to clients to insure clients have meaningful access to services. Specific language needs will vary depending on the current client population.
Work involves case management, advocacy with transportation and interpretation, and information and referral. Work includes assessment of client needs and abilities, development of employability and/or referral plans, job search and placement activity with the clients. Work also includes advocacy trips with clients, follow-up after job placement, referral for other services, and documentation of all activity. Employees exercise some initiative and judgment within established procedures and grant requirements. Supervision is provided by a professional supervisor for completeness, consistency, production, and timeliness.
ILLUSTRATIVE TASKS Presented in no particular order.
Assists in preparation and presentation of acculturation activities for clients.
Attends staff conferences for case review and resource sharing.
Conducts intake and client assessment interviews; determines eligibility for services; develops employability plan; develops referral plan; verifies immigration and work authorization status; schedules field work.
Contacts prospective employers and service agencies, advocating on behalf of client and providing interpretation as necessary.
Coordinates job search activities for client.
Documents all case activity; prepares some correspondence; completes appropriate forms and reports.
Uses basic computer-based office applications.
May transport or coordinate transportation of clients to job interviews and service appointments.
Monitors progress of employability plan and employer/client satisfaction after job placement.
Refers client for services that will make client employment ready.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS Presented in no particular order.
Knowledge of local client community.
Knowledge of appropriate foreign language(s).
Some knowledge of range of community agencies, programs and resources available to clients.
Some knowledge of factors relevant to successful job placement.
Some knowledge of adjustment difficulties and sources of stress for refugees.
Ability to use a personal computer and basic office software applications.
Ability to maintain case records in English and translate documents for client when necessary.
Ability to effectively communicate orally in English and interpret on behalf of clients.
Ability to conduct interviews with clients effectively.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, ethnicity, religion, age, gender, disability, sexual orientation, marital status, or political affiliation.
REQUIRED EXPERIENCE AND TRAINING
Graduation from high school; fluency in English and appropriate foreign language(s); two (2) years of experience in immigrant client community that includes six (6) months of experience in relevant human services work; or any equivalent combination of relevant training and experience.
SPECIAL NECESSARY REQUIREMENT
May be required to possess a valid Florida driver’s license and be able to drive and to obtain and maintain authority to drive on County business.
Bargaining Unit: White Collar
FLSA Status: Non-exempt
Code of Ethics Certification: No
Work Locations: Family Success Administration
Class Spec. Established: E10/2001