NATURE OF WORK:
This is advanced supervisory work in the Records, Taxes, and Treasury Division.
Work involves supervising assigned phases of the Records, Taxes, and Treasury Division including real estate taxes, delinquent taxes, local business tax receipts, hunting and fishing licenses, passports, auto tag, title and vessel registration, and auto tag mail and public information centers, recording and indexing of a wide variety of legal documents, in addition to considerable public contact. Duties include prioritizing and delegating work assignments; staff scheduling to insure adequate coverage is provided; maintaining accurate attendance records; employee training; providing information to customers and employees to resolve unusual or difficult revenue problems or situations, performing a variety of administrative and complex clerical tasks ensuring compliance with recording requirements. Duties also include cash collections, reconciliations and providing customer service in a professional manner.
Duties are carried out within a framework of established statutes, ordinances, regulations, and divisional policies and procedures with latitude for independent action. Considerable independent initiative and judgment is exercised in conformance with standard operating procedures. Work is performed under the general supervision of an administrative superior and is reviewed by observation and results achieved.
Supervises and provides planning for the collection of current and delinquent tax accounts and various licenses and maintains records of tax foreclosure proceedings, and recordings.
Supervises assigned administrative functions of the Records, Taxes, and Treasury Division including the maintenance of records and the enforcement of ordinances; insures compliance with statutes, regulations and divisional policy and procedures.
Supervises subordinate staff in the use of a personal computer and document scanner, and in the indexing, recording and retrieval of documents.
Supervises and is responsible for the activities of auto tag, title, and vessel offices.
Plans, schedules and manages the daily operation of a work group within the Division.
Completes and compiles daily, weekly and monthly reports for various departments and/or agencies.
Supervises and participates in the answering of inquiries from law enforcement and other government agencies and the public via phone, e-mail or in person.
Plans and implements work rules and processes for efficient work flow.
Resolves major revenue collection or document recording related problems with customers.
Monitors work flow, production and quality control of all documents generated by the work group.
Evaluates each recording process and makes recommendations for improvements to the recording work flows that are necessary to ensure that the various recording processes are performing effectively and efficiently.
Counsels subordinate staff on work-related issues.
Meets with staff, management and technical personnel to plan, develop and implement improved work procedures and processes.
Provides necessary initial liaison with general public, title companies, tax agents, appraisers, attorneys, municipalities and other County divisions.
Handles sensitive issues with clients and customers.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of the rules, regulations, practices and operations of the Records, Taxes, and Treasury Division.
Considerable knowledge of general Florida Statutes, procedures, regulations and rules governing property transfers for the purposes of (documentary) tax collections, procedures related to real property transfers, mortgage industry, legal documents, vehicle and vessel registration, titles, and the collection of sales and property tax.
Considerable knowledge of Florida Statutes, Broward County ordinances and Administrative Code and divisional procedures governing the issuance of passports and various licenses, including local business tax receipts and hunting and fishing licenses.
Considerable knowledge of modern business and office practices, procedures and equipment including various data processing methods.
Considerable knowledge of planning, organizing and coordinating production procedures.
Considerable knowledge of basic office management procedures and practices.
Knowledge of statutes and experience with County and State requirement and policies pertaining to recording and indexing documents, and any associated fees.
Knowledge of basic principles of accounting and finance.
Ability to supervise the work of subordinate personnel in a manner conducive to full performance and high morale. The ability to motivate staff in order to reach their full potential. Ability to deal with customers and fellow employees in a tactful and effective manner.
Ability to communicate effectively, both orally and in writing.
Ability to review and edit reports for compliance and accuracy.
Ability to perform tasks utilizing multiple data processing methods and systems.
Ability to operate a variety of standard office equipment including a personal computer.
Ability to multi-task.
Ability to prioritize work activities.
Ability to work effectively in high stress situations.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING:
Two (2) years college level course work in business administration or closely related field; four (4) years experience in revenue collection or the procedures of recording, indexing and imaging of legal documents,, including two (2) years experience in the supervisory aspects of the work; or any equivalent combination of relevant training and experience.
Bargaining Unit: Government Supervisors Assn. (GSA)
FLSA Status: Exempt
Code of Ethics Certification: No