This is advanced supervisory work in the County’s Revenue Collection Division. Work involves supervising assigned phases of the County Revenue Collection Division including real estate taxes, delinquent taxes, occupational licenses, hunting and fishing licenses, passports, auto tag, title and vessel registration, and auto tag mail and public information centers. Duties include prioritizing and delegating work assignments; staff scheduling to insure adequate coverage is provided; maintaining accurate attendance records; employee training; providing information to customers and employees to resolve unusual or difficult revenue problems or situations. Duties also include cash collections, reconciliations and providing customer service in a professional manner. Duties are carried out within a framework of established statutes, ordinances, regulations, and divisional policies and procedures with latitude for independent action. Considerable independent initiative and judgment is exercised in conformance with standard operating procedures. Work is performed under the general supervision of an administrative superior and is reviewed by observation and results achieved.
Supervises and provides planning for the collection of current and delinquent tax accounts and various licenses and maintains records of tax foreclosure proceedings.
Supervises assigned administrative functions of the Revenue Collection Division including the maintenance of records and the enforcement of ordinances; insures compliance with statutes, regulations and divisional policy and procedures.
Supervises and is responsible for the activities of auto tag, title, and vessel offices.
Completes and compiles daily, weekly and monthly reports for various departments and/or agencies.
Supervises and participates in the answering of inquiries from law enforcement and other government agencies and the public via phone, e-mail or in person.
Plans and implements work rules and processes for efficient work flow.
Resolves major revenue collection related problems with customers.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of general statutes, procedures, regulations and rules governing property tax collections.
Considerable knowledge of the laws, rules, regulations, and procedures related to vehicle and vessel registration, titles, and the collection of sales tax.
Considerable knowledge of statutes, ordinances and divisional procedures governing the issuance of passports and various licenses, including occupational licenses and hunting and fishing licenses.
Knowledge of modern business and office practices, procedures and equipment including various data processing methods.
Knowledge of established customer service policies, procedures, and techniques.
Knowledge of basic principles of accounting and finance.
Ability to supervise the work of an assigned group of tax/tag, collection and other personnel in the Revenue Collection Division.
Ability to express ideas and communicate effectively both orally and in writing.
Ability to review and edit reports for compliance and accuracy.
Ability to perform tasks utilizing multiple data processing methods and systems.
Ability to operate a variety of standard office equipment.
Ability to multi-task.
Ability to prioritize work activities.
Ability to work effectively in high stress situations.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED EXPERIENCE AND TRAINING
Graduation from high school or an equivalent recognized certification, four (4) years current experience in revenue collection work, two (2) years experience in a supervisory capacity; or any equivalent combination of relevant training and experience.
Bargaining Unit: GSA-Professional
FLSA Status: Non-Exempt
Code of Ethics Certification: No
Class Spec Estab./Revised: E 10/2003