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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:X5495

PERMITTING AND LICENSING CUSTOMER SUPERVISOR

NATURE OF WORK

This is highly specialized and administrative work supervising staff at the Permitting and Licensing customer service center in the performance of activities in the areas of environmental protection, construction licenses and permits, planning and development reviews, impact fees, as well as zoning and land use regulations, and right of way permits.

Work involves the responsibility of coordinating functions and supervising the customer service center and staff assigned, in keeping with state statutes and county ordinances. Work also involves coordinating with other divisions to assure that customer needs are addressed. Work is performed with considerable independence and initiative in accomplishing program objectives.

Work is reviewed by an administrative superior through conferences, reports, and observation of program results.

ILLUSTRATIVE TASKS

Plans and directs the activities of the Permitting and Licensing customer service center.

Supervises personnel engaged in providing technical information and in reviewing permit and license applications.

Assists, supervises and instructs personnel in customer service practices and techniques, as well as the technical aspects of the work.

Develops customer service policies and procedures.

Develops program budgets and prepares special reports as required.

Acts as liaison with all relevant state, county and local government agencies.

Analyzes customer complaints and resolves issues.

Supervises and participates in the review of applications; interprets policies, codes and regulations.

Performs related work as required.

KNOWLEDGE, ABILITIES, AND SKILLS

Thorough knowledge of office practices and procedures and customer service principles, practices and procedures.

Thorough knowledge of permitting, plan review, environmental protection, developmental reviews, or construction licences and permits.

Ability to analyze facts and exercise sound judgement in decision-making.

Ability to deal tactfully and firmly with customers.

Ability to plan, direct and coordinate the work of subordinates.

Ability to express ideas effectively both orally and in writing.

Ability to supervise subordinates in a manner conducive to full performance and high morale.

Ability to coordinate and discuss with officials, the general public, and co-workers, customer service issues and problems.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation or sexual orientation.

Skill in the operation of validating machines, computerized equipment and other office machines.

REQUIRED EXPERIENCE AND TRAINING

Completion of two (2) years of college course work in administration, liberal arts, psychology, or environmental protection; four(4) years experience in environmental protection work, construction licensing and permitting, planning and development reviews, impact fees, or zoning and land use regulations including right-of-way permits; including two (2) years experience in supervisory customer service work; or any equivalent combination of relevant training and experience.

GENERAL INFORMATION

Bargaining Unit: Government Supervisors Association (GSA)

FLSA Status: Exempt

Code of Ethics

Certification: No

Work Locations: Land Use and Permitting

Class Spec. Estab./Revised: E10/02


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