NATURE OF WORK
This is responsible administrative work in supervising the communications areas in the dynamic environment of a county-owned public transit agency.
Duties involve the responsibility of planning, coordinating and overseeing resources, and implementing work procedures to ensure a safe, efficient and secure environment for passengers, mass transit personnel, vehicles, equipment and transit facilities in compliance with established transit policies and procedures and Federal Transit Administration regulations. Employees in this class supervise and train subordinates engaged in mass transit communications and ensure compliance with federal and county rules, regulations and procedures. Duties include working rotating shifts and assignments, including holidays and weekends. Work is performed with considerable independent judgment in planning and implementing operational procedures related to the assigned section, and is reviewed through conferences and written reports.
Provides overall supervision and directs subordinates in monitoring and enforcing policies and procedures involving transit user safety, security, daily operations and appearance; instructs employees in customer service practices and techniques.
Plans, directs, and supervises the activities associated with the provision of customer service in keeping with county rules and regulations.
Assists the Transit Manager in implementing and maintaining currency in emergency plans, training programs and the dissemination of information for the section.
Schedules work assignments and work locations; posts and conducts the pick three times per year, maintains seniority roster and receives work related reports from subordinates.
Directs subordinate personnel in managing the Division’s Lost and Found, establishes hours of operation and recommends procedure and policy changes.
Responds to transit emergencies, coordinates with emergency, law enforcement and federal agencies; directs subordinate personnel in support of incident functions during emergencies; coordinates initial response to emergencies and interacts with radio dispatch in responding to BSO, municipal police, EMS, fire and other agencies to ensure proper handling of county responsibilities.
Oversees the accurate monitoring of all automated equipment and the maintenance of the data bases.
Serves as liaison with the South Florida Regional Transportation Authority/Tri Rail, Miami-Dade Transit and PalmTran Transit Operations and Marketing staff representatives for accurate update of transit information to accommodate effective and efficient transfer and mobility of passengers.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of the standard practices of office administration and report writing.
Considerable knowledge of a modern mass transit environment.
Considerable knowledge of modern communications center practices, procedures and equipment.
Considerable knowledge of the safety and security requirements of a mass transit system.
Considerable knowledge and familiarization with geography of BrowardCounty and fixed routes and paratransit services.
Knowledge of the principles and practices of supervision, organization, and administration.
Knowledge of cashiering principles, practices and procedures.
Ability to train and supervise employees responsible for providing information on bus services for fixed route, community bus and paratransit services in a manner conducive to full performance and high morale.
Ability to carry out complex oral and written instructions.
Ability to exercise judgment and discretion in establishing, applying and interpreting policies and procedures.
Ability to analyze facts and exercise sound judgment in decision making.
Ability to collect data and maintain records, reports, inventory, investigate complaints and communicate; coordinate with all levels of management.
Ability to communicate effectively both orally and in writing.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of BrowardCounty's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
Skill in the use of a personal computer to enter and retrieve information.
REQUIRED EXPERIENCE AND TRAINING
Graduation from high school; four (4) years experience in public transit operations, customer service or sales, including two (2) years experience in the supervisory aspects of the work; or any equivalent combination of relevant training and experience.
NECESSARY SPECIAL REQUIREMENT
Must possess a valid Florida Driver’s License.
Bargaining Unit: Government Supervisory Association
FLSA Status: Non-exempt
Code of Ethics Certification: No
Work Locations: Mass Transit
Class Spec Estab ./Revised: E10/98 R02/2005