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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:Y1052

REVENUE COLLECTION OPERATIONS MANAGER

NATURE OF WORK

This is advanced administrative, managerial and supervisory work directing one or more of the major operational sections of the County's Revenue Collection Division.

Work involves management of financial and administrative operations and responsibility for planning, organizing and providing administrative direction for one or more of the operational sections of the Division. Incumbent interprets statutes, formulates policies, directives and procedures to improve services and processes.

Work includes acting as a liaison between Division administration, County agencies, state agencies, taxing districts and authorities. Duties include personnel management, budget preparation and management.   Supervision is exercised over subordinate supervisory, clerical, specialized and professional employees.

Work is performed with considerable independent judgment. Work is reviewed by an administrative superior for measurement of desired goals, objectives, and results.  

ILLUSTRATIVE TASKS

·         Plans, organizes, provides direction and supervises the tasks and activities of subordinate staff.

·         Provides information and assistance to the general public, other departments and agencies, and interested parties regarding the Revenue Collection Division.

·         Reviews, analyzes and develops procedures and operational processes used in the collection process. Recommends and implements changes in policies, procedures and processes.

·         Interprets statutes, state Department of Revenue rules, ordinances, and legal opinions .

·         Resolves difficult problems.

·         Prepares, reviews, and controls the annual budget for the areas under his/her control.

·         Develops section goals; develops, monitors, and reports on performance objectives.

·         Ensures that proper accounting methods and controls are used within the various collection areas and recommends changes when necessary.

·         Prepares management reports; manages and coordinates special projects.

·         Responsible for proper retention of records.

·         Acts as contract administrator for contracts related to the section(s) under his/her control.

·         Assists county, state and independent auditors in the examination of operations; initiates corrective action as a result of audit findings; reports on corrective action taken.

·         Acts as liaison between, and works closely with, collection sections, divisional administrations, and other state and federal agencies; makes recommendations concerning legislative action to revise or implement changes in current statutes, ordinances, procedures and rules pertaining to tax, license or vehicle and tag operations; testifies in court on operational regulations and procedures.

·         Coordinates data processing tasks with divisional data processing section.

·         Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

·         Thorough knowledge of the principles and practices of county revenue collection administration, and basic accounting principles.

·         Thorough knowledge of statutes, rules, regulations and procedures related to a collection operation.

·         Thorough knowledge of county budgeting processes and process improvement methodologies.

·         Considerable knowledge of basic collection practices and procedures and how they apply to activities such as: tax collection and licensing, vehicle and vessel licensing and registration operations, county treasury and investment operations, or delinquent revenue collection.

·         Considerable knowledge of supervisory principles and practices.

·         Knowledge of public relations principles and practices and data processing.

·         Ability to work effectively in a data processing environment;

·         Ability to organize, plan, direct and coordinate the work of subordinates.

·         Ability to express ideas effectively both orally and in writing.

·         Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County = s Ethics and Conflict of Interest policies.

  • Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

·         Skill in the use of general office software programs.

DESIRABLE EXPERIENCE AND TRAINING

Graduation from an accredited four year college or university with major course work in accounting, finance or business administration, six (6) years experience in the revenue collection operations of a large organization, including four (4) years experience in the supervisory and administrative aspects of the work; or any equivalent combination of training and experience.

GENERAL INFORMATION

Bargaining Unit: Unrepresented
FLSA Status: Exempt
Code of Ethics
Certification: No
Class Spec Estab ./Revised: 05/06


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